Leeds Building Society: Savings, Mortgages & Account Help
Leeds Building Society customers usually need one of a few practical things: compare a savings account, manage an ISA, log in to an online savings account, deal with a maturing account, apply for or manage a mortgage, change personal details, find a branch or speak to the correct support team.
This page is organised around those real tasks. It explains which Leeds Building Society service to use, what to prepare before contacting the Society, and where account rules differ between online savings, branch accounts and mortgages.
Meaningful editorial review: 13 September 2026. Savings rates, mortgage deals, cashback offers, branch opening arrangements and product conditions can change. Check the live Leeds Building Society page before applying or moving money.
Leeds Building Society Quick Answers
What Do You Need to Do Today?
Compare Cash ISAs, fixed-rate bonds, easy-access, online, regular and children’s savings.
Go to savings helpUse account support for deposits, withdrawals, maturity, contact-detail changes and product transfers.
Open account helpUse the Society’s official login and registration service for username, password and customer-number problems.
Open login guidanceUse the mortgage service for buying a home, remortgaging and affordability information.
Open mortgage helpExisting customers have separate options for product switching, overpayments and mortgage changes.
Existing mortgage helpDo not wait for a routine account review if money is at risk or mortgage payments are becoming difficult.
Open urgent guidanceWhat Leeds Building Society Does
Leeds Building Society is a mutual rather than a shareholder-owned bank. Its core business is helping members save and helping borrowers buy homes through residential and specialist mortgage lending.
The Society was established in 1875 and remains member-owned. Its 2025 annual reporting recorded more than one million members, total assets of about £32 billion and 51 branches across the UK.
Official information About Leeds Building Society
After opening this link:
- Read the Society’s current explanation of its purpose and mutual structure.
- Use the Your Society section for annual reports, financial results and member information.
- For a product decision, move from the corporate information page to the live savings or mortgage section.
- Check the footer for the current regulatory statement and head-office details.
Leeds Building Society Savings Accounts
The right Leeds savings account depends mainly on three things: how quickly you need your money, whether you want a fixed or variable rate, and whether ISA tax treatment matters.
Official savings comparison Compare Leeds Building Society Savings Accounts
After opening this link:
- Choose the account type you are interested in.
- Filter by how you want to open the account: online, branch or post.
- Use the withdrawal filter if access to your money is important.
- Compare the AER together with the minimum opening balance.
- Open the product page and read the Summary Box before applying.
- Check the Product Terms, General Terms and FSCS information before transferring a large balance.
Leeds Building Society Cash ISAs and ISA Transfers
Leeds Building Society offers fixed and variable Cash ISAs. Its current ISA information states that eligible customers can subscribe up to the applicable annual ISA allowance for the tax year and may also be able to transfer ISA money from earlier tax years.
Fixed-rate Cash ISA
- Useful when you want a known rate for a fixed period.
- Check the interest penalty for withdrawing before maturity.
- Check the funding deadline for the specific issue.
- Confirm what account the money moves to at maturity.
Variable-access Cash ISA
- May suit customers wanting more access to their savings.
- The interest rate can change.
- Check whether the ISA is flexible before withdrawing and replacing money.
- Check whether it is online-only, branch-managed or postal.
Official Cash ISA information Leeds Building Society Cash ISAs
After opening this link:
- Compare fixed and variable ISA options.
- Check the current tax-free AER for the exact issue you are considering.
- Read the withdrawal or early-access condition.
- If transferring another ISA, follow Leeds Building Society’s ISA transfer process.
- Do not close the old ISA manually unless the transfer instructions specifically tell you to.
Leeds Building Society Online Account Login and Registration
Leeds Building Society has been moving existing online customers from logging in with a 10-digit customer number to a username and password. If you previously used a customer number, the official service may ask you to create new login details.
Official online account Leeds Building Society Online Login
After opening this link:
- Check that the address belongs to the official leedsbuildingsociety.co.uk domain before entering account information.
- Enter your username if you have already completed the newer login setup.
- If you still use the older customer-number route, follow the on-screen migration instructions.
- Complete only the security checks shown by the official service.
- Never share an email or mobile verification code with someone who phones you unexpectedly.
- Log out when you finish, especially on a shared device.
Official login help Login and Registration Support
After opening this link:
- Choose whether you have forgotten your username, password or customer number.
- For a forgotten username, follow the identity-check route and check the email address registered on your account.
- For a forgotten password, use the official reset link after entering your username.
- If you cannot complete the security process, use the support details on the page instead of repeatedly guessing.
Leeds Building Society Account Help for Existing Savers
Existing savings members can use online services, secure messaging, telephone support, branch service or post depending on the account. Some online accounts cannot be transferred or fully managed in branch, so the product type matters.
Official savings support Leeds Building Society Savings Help
After opening this link:
- Choose the account task that matches your problem.
- If your account is online-only, check whether the task must be completed by secure message.
- For a transfer between different Leeds savings products, check whether the new account must be opened first.
- For ISA money, follow the ISA-specific process rather than using a normal savings transfer.
- If the page does not cover your situation, call 03450 505 075.
Change Your Address, Name, Phone Number or Direct Debit
The process depends on whether you have a savings account or mortgage. Savings customers can make some changes online, while mortgage customers may need to contact the Society directly.
Official account changes Change Your Leeds Building Society Details
After opening this link:
- Choose the specific detail you need to change.
- Check whether your savings or mortgage account uses a different process.
- Prepare the accepted evidence if your legal name has changed.
- Do not email personal or financial documents to an address unless Leeds Building Society specifically instructs you to use that secure route.
Leeds Building Society Mortgages
Mortgage users generally fall into four groups: first-time buyers, home movers, people remortgaging from another lender, and existing Leeds Building Society borrowers deciding what to do next.
Official mortgages Leeds Building Society Mortgages
After opening this link:
- Choose whether you are buying, moving, remortgaging or already have a Leeds mortgage.
- Use the affordability and repayment tools before booking an appointment if appropriate.
- Compare product fees as well as the mortgage rate.
- Check the Early Repayment Charge and overpayment rules.
- If you want advice, use the advised appointment route rather than choosing a product without advice.
Existing Leeds Building Society Mortgage Customers
Existing borrowers can switch deals, make payments, overpay, consider additional borrowing, review statements and ask for help with payment difficulties.
Official existing-customer mortgages Manage an Existing Leeds Building Society Mortgage
After opening this link:
- Choose the task: switch deal, payment, additional borrowing, statement or payment support.
- Have your mortgage account number and recent statement ready.
- If your deal is ending, check the exact product end date.
- If you want to change the term, loan amount or repayment method, use the appointment or telephone route rather than a like-for-like online switch.
Official deal switching Switch a Leeds Mortgage Deal
After opening this link:
- Confirm that your mortgage deal is within the Society’s eligible switching window.
- Check whether you want advice or are comfortable choosing a product yourself.
- Review the offer in full before selecting the final completion option.
- Submit early enough for the new deal to follow the old one without unnecessary delay.
- Check the current cashback terms separately if an incentive is shown.
Mortgage Payment Difficulties: Contact Leeds Early
Leeds Building Society asks borrowers who are experiencing financial difficulty to get in touch as early as possible. Waiting until several payments have been missed can reduce the range of options available.
Official payment support Leeds Building Society Mortgage Payment Support
After opening this link:
- Read the support options before deciding to miss or reduce a payment yourself.
- Complete the budget-planning information if it helps explain your finances.
- Check whether switching product or another support option may apply.
- Contact the Society directly to discuss what is suitable for your mortgage.
Leeds Building Society Phone Numbers and Opening Times
Official contact hub Leeds Building Society Help and Contact
After opening this link:
- Choose Savings, Mortgages, Login and Registration, Change My Details or Someone Else’s Account.
- Use the specialist contact route instead of the general number when one is shown.
- Check today’s opening times before calling.
- If you want face-to-face help, use the branch finder and check the individual branch first.
Leeds Building Society Branch Finder, Leeds Central Branch and Map
Leeds Building Society maintains a network of 51 UK branches. Standard published branch hours are generally Monday to Friday from 9:30am to 4:45pm, with limited Saturday opening at participating locations.
Leeds Central Branch
Address:
27-28 Commercial Street
Leeds
LS1 6EX
Phone: 0113 225 7555
Monday-Friday: 9:30am-4:45pm
Saturday: limited opening. The branch is normally listed as open 9:30am-12pm on the first Saturday of each month and on the first and last Saturday of the tax year.
Sunday and bank holidays: closed.
Official branch finder Find a Leeds Building Society Branch
After opening this link:
- Search for the branch nearest your town or postcode.
- Open the individual branch page rather than relying on general opening hours.
- Check Saturday availability because it is limited.
- Review accessibility information before travelling if you need step-free access or another adjustment.
- Use the enquiry form if you want to request a branch appointment.
Fraud, Suspicious Calls and Leeds Building Society Account Security
If someone is pressuring you to move money, share security details or install remote-access software, stop the conversation. Leeds Building Society says it will never ask you to disclose your full password.
Do
- Use a unique, strong online password.
- Check statements and recent activity regularly.
- Keep your phone number, email and postal address up to date.
- Contact Leeds Building Society quickly if activity looks unfamiliar.
- Use a separately verified telephone number.
Do not
- Share your full password.
- Share a one-time passcode with a caller.
- Transfer savings because an unknown caller tells you to.
- Allow an unexpected caller remote access to your device.
- Use banking links from suspicious emails or texts.
Official security guidance Protect Yourself Against Fraud
After opening this link:
- If money is currently at risk, contact the Society first rather than reading every fraud article.
- Choose the section matching the contact you received: suspicious message, call, social-media approach or identity fraud.
- Review common scam tactics before making any requested payment.
- If you received an unexpected link, do not return to it after reading the guidance.
- Keep screenshots, telephone numbers and transaction information that may help with a fraud report.
How Much Leeds Building Society Savings Are FSCS Protected?
Leeds Building Society’s current savings information states that eligible deposits are protected by the Financial Services Compensation Scheme up to a total of £120,000 per eligible depositor with Leeds Building Society.
Official protection information Leeds Building Society Savings Terms and FSCS Information
After opening this link:
- Find the Protect Your Money section.
- Check the protection limit currently displayed.
- Open the FSCS information sheet if your balance is close to the protection limit.
- Check whether all of your deposits are eligible.
- For temporary high balances or unusual ownership structures, verify the position directly with FSCS.
Power of Attorney, Joint Accounts and Someone Else’s Account
Account access becomes more complicated when another person needs authority to help. Leeds Building Society has separate procedures for Power of Attorney, bereavement and adding another savings account holder.
Official Power of Attorney help Leeds Building Society Power of Attorney Guidance
After opening this link:
- Identify the type of legal authority you have.
- Download the attorney/deputy application form if required.
- Check which original or certified identity documents are needed.
- Read the separate rules for savings accounts and mortgage accounts.
- For online savings, read the online-management restrictions before registering the attorney.
Official joint-account help Add a Second Savings Account Holder
After opening this link:
- Check the terms of the existing savings product.
- Confirm whether the second person is already a Leeds Building Society member.
- Follow the route shown for the second person’s circumstances.
- Do not assume adding a joint holder is the same as registering Power of Attorney.
Accessibility and Extra Support
Leeds Building Society provides accessibility support for members who need help communicating, reading documents or visiting a branch. Its branch guidance states that branches have induction hearing loops, and branch accessibility details are available through AccessAble.
Official accessibility help Leeds Building Society Accessibility and Support
After opening this link:
- Choose the type of support you need.
- Check the branch-accessibility link if you plan to visit in person.
- Review hearing, visual or communication support options.
- Contact Leeds Building Society before travelling if you need a specific adjustment to be ready.
How to Make a Complaint to Leeds Building Society
A useful complaint should explain what happened, when it happened, what you have already done and what outcome you would like Leeds Building Society to consider.
Official complaints Make a Leeds Building Society Complaint
After opening this link:
- Choose whether to complain by telephone, in writing or through a branch.
- Explain events in chronological order.
- State the resolution you would like the Society to consider.
- Keep your complaint reference and copies of supporting documents.
- If you receive a final response and remain unhappy, read the Financial Ombudsman information before the referral deadline expires.
Common Leeds Building Society Mistakes to Avoid
Before Opening a Leeds Building Society Savings Account
Leeds Building Society Head Office
Head Office and Postal Support Address
Leeds Building Society
26 Sovereign Street
Leeds
West Yorkshire
LS1 4BJ
United Kingdom
This address appears in the Society’s current customer-support and regulatory information. Use the specific department wording shown on an official form when posting a complaint, Power of Attorney document or account-change request.
Do not post sensitive documents blindly
Check the exact official instructions before sending original identification, certified copies or legal documents.
Some departments use specific covering information or forms. For important identity documents, Leeds Building Society explains how original and certified documents are returned.
Ordinary unsecure email should not be used to send confidential banking or financial details unless the Society has explicitly provided an appropriate secure process.
Related Building Society Help
If you are comparing savings access, mortgage support or branch service rather than choosing Leeds Building Society automatically, another large UK mutual may also be worth reviewing.
Official Leeds Building Society Resources
Use these official routes for current rates, product terms, account procedures and contact information.
Independent Financial Information Notice
Building-society.org is an independent informational website. It is not Leeds Building Society, the Financial Conduct Authority, Prudential Regulation Authority, Financial Services Compensation Scheme or Financial Ombudsman Service.
This guide cannot access accounts, approve savings applications, give mortgage advice, move funds, change personal details or resolve complaints. Use Leeds Building Society’s official secure services whenever you need to submit personal or financial information.
Final Editorial and User-Safety Check
Leeds Building Society FAQs
1. What is the Leeds Building Society customer service number?
Leeds Building Society currently publishes 03450 505 075 for general enquiries and savings support. Its normal published hours are Monday to Friday 8am to 6pm and Saturday 9am to 5pm, with Sunday and bank holidays closed.
2. How do I log in to my Leeds Building Society account?
Use the official Leeds Building Society online service. Existing customers who previously logged in with a 10-digit customer number may be asked to create a username and password under the Society’s newer login process.
3. What if I have forgotten my Leeds Building Society username or password?
Use the official Login and Registration help page. A forgotten username can be recovered after security checks, while a forgotten password can be reset through the official login process.
4. What types of savings accounts does Leeds Building Society offer?
Its range includes Cash ISAs, fixed-rate bonds, online savings, easy-access accounts, regular savers and children’s savings. Availability, rates and issue numbers change, so use the live comparison page.
5. How much of my Leeds Building Society savings are protected by FSCS?
Leeds Building Society currently states that eligible deposits are protected up to a total of £120,000 per eligible depositor under the Financial Services Compensation Scheme. The limit applies across eligible Leeds Building Society deposits, not separately to each account.
6. How do I switch my existing Leeds Building Society mortgage deal?
Use the existing-customer mortgage section. Online switching may be suitable when you are close enough to the end of the current product, are up to date with payments and do not need to change the mortgage amount, term or repayment method.
7. What number do I call about a new Leeds Building Society mortgage?
The Society currently publishes 03450 505 062 for new mortgage enquiries. Published hours are Monday to Friday 8am to 6pm and Saturday 9am to 5pm, with Sunday and bank holidays closed.
8. Where is Leeds Building Society’s head office?
The head office is at 26 Sovereign Street, Leeds, West Yorkshire, LS1 4BJ. For ordinary face-to-face customer service, use the official branch finder rather than assuming the head office is a walk-in branch.
9. Where is the Leeds Central Building Society branch?
The Leeds Central branch is at 27-28 Commercial Street, Leeds, LS1 6EX. It is currently listed as open Monday to Friday from 9:30am to 4:45pm, with limited Saturday opening.
10. Is Building-society.org the official Leeds Building Society website?
No. Building-society.org is an independent information website. Use leedsbuildingsociety.co.uk and the Society’s official secure online service for applications, account management, mortgage servicing and personal information.