Newcastle Building Society: Savings, Mortgages & Branch Help

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Independent Newcastle Building Society Member Guide

Newcastle Building Society: Savings, Mortgages & Branch Help

People looking for Newcastle Building Society usually want one of three things quickly: the right savings account, help with a mortgage, or a nearby branch where they can speak to someone face to face.

This guide also covers the official online savings login, mobile savings app, Cash ISA transfers, existing mortgage help, FSCS protection, fraud support and the practical difference between an online savings account and a branch or passbook account.

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Independent website and security notice: Building-society.org is not Newcastle Building Society. This website cannot access, unlock, withdraw from, transfer, close or change your Newcastle account. Never enter your User ID, password, app PIN, security answer or full account details on this page.

Meaningful editorial review: 13 September 2026. Savings rates, mortgage products, branch hours and account procedures can change. Check the current official Newcastle Building Society page before applying, transferring money or travelling to a branch.

Newcastle Building Society Quick Answers

Official website newcastle.co.uk
Savings support 0345 734 4345, Monday to Friday, 8am–6pm.
Mortgage support 0345 601 0014, Monday to Friday, 8am–6pm.
Branch network Newcastle Building Society currently lists 33 branches across its regional network.
Principal office 1 Cobalt Park Way, Wallsend, NE28 9EJ.
Regulatory reference Financial Services Register number 156058.
FSCS protection Eligible deposits are currently protected up to £120,000 per eligible person across Newcastle and Manchester Building Society combined.
Online access The Newcastle mobile savings app is for eligible savings accounts opened online, not ordinary branch-only or passbook accounts.
Suspicious savings activity? Newcastle Building Society asks customers worried about fraud or activity on a savings account to call 0345 734 4345 during published opening hours or visit a local branch. If money is at risk, stop communicating with the suspected scammer first.

What Do You Need From Newcastle Building Society?

Newcastle Building Society is not a current-account bank in the usual high-street sense. Most member tasks revolve around savings, mortgages and face-to-face branch service, so start with the product you actually hold.

Savings Open or compare a savings account

Compare access, fixed, regular saver, ISA, LISA, children’s and passbook options.

Open savings guidance
Digital access Log in to an online savings account

Use Newcastle’s official online-savings service if the account was opened with online access.

Open login guidance
Mortgage Buy, remortgage or switch deal

Compare affordability, total cost, product fees and Early Repayment Charges.

Open mortgage guidance
Existing borrower Manage a Newcastle mortgage

Switch an ending deal, borrow more, port the mortgage or ask for payment support.

Open existing mortgage help
Face to face Find a Newcastle branch

Search the 33-branch network and check the individual opening hours before travelling.

Open branch help
Security Report suspected fraud

Stop the payment or conversation and contact the Society through a verified route.

Open fraud guidance

What Newcastle Building Society Does

Newcastle Building Society is a member-owned UK mutual with a strong regional presence across the North East, Cumbria and North Yorkshire. Its core consumer services include savings, Cash ISAs, Lifetime ISAs, residential mortgages and face-to-face branch support.

Unlike a shareholder-owned bank, a mutual is owned by its qualifying members. Most Newcastle Building Society share-account holders have membership rights under the Society’s rules.

Member-owned Newcastle Building Society operates for its members rather than external shareholders.
Regional focus The Society maintains 33 branches across communities in the North East, Cumbria and North Yorkshire.
Consumer savings Easy access, fixed rate, regular saver, ISA, Lifetime ISA, children’s and passbook products can be available.
Residential mortgages Services cover first-time buyers, remortgaging, home movers and existing borrowers.
Newcastle Building Society and Manchester Building Society: Manchester Building Society became part of Newcastle Building Society following their merger and now operates as a trading name within the same authorised institution. This matters particularly when calculating FSCS deposit protection.

Official NewcastleNewcastle Building Society Official Website

After opening this link:

  1. Choose Savings, Mortgages, Our Branches or Help according to your task.
  2. If you already hold an account, use the account-management route rather than starting another application.
  3. For savings, open the exact product page and check the current issue number.
  4. For mortgages, distinguish between a new mortgage and an existing-customer deal switch.
  5. Only enter personal or financial information after confirming you are still on Newcastle Building Society’s official website.

Newcastle Building Society Savings: Match the Account to How You Need the Money

Newcastle offers several savings structures, and the access rules matter just as much as the headline interest rate. Start by deciding whether the money is an emergency fund, a fixed lump sum, regular monthly saving or tax-free ISA money.

Saving need
Account type to examine
What matters most
Emergency money
Easy access
Check whether withdrawals are genuinely penalty-free and whether the rate is variable.
Occasional withdrawals
Single or double access
Count permitted withdrawals and understand what happens to the rate after the limit.
Lump sum not needed soon
Fixed rate bond
Check maturity date and whether withdrawals are allowed during the term.
Monthly saving habit
Regular saver
Check monthly deposit caps, account term and what happens when the regular-saving period ends.
Tax-free savings
Cash ISA
Check ISA allowance, transfer rules, withdrawal penalties and whether the ISA is flexible.
First-home or age-60 saving
Lifetime ISA
Understand age eligibility, the government bonus and the 25% charge on most non-qualifying withdrawals.
Useful Newcastle difference: the Society continues to offer passbook products alongside online accounts. That can suit people who prefer branch-based savings, but digital access depends on how the particular account was opened and operated.

Official savingsCompare All Newcastle Building Society Savings Accounts

After opening this link:

  1. Use the product filters to choose ISA, fixed, easy access, regular saver, children’s, passbook or another relevant account type.
  2. Check whether the product can be opened online, in branch or through both routes.
  3. Open “View full product details” for the exact account issue.
  4. Check the current AER, opening balance, maximum balance and withdrawal rules.
  5. Read the product terms before transferring a large balance.
  6. For an in-branch opening, check whether you should arrange an appointment first.

Newcastle Building Society Online Savings Login

Newcastle’s online account service is primarily an online-savings service. If your savings account was opened online, your welcome information should include the User ID and instructions needed to access it.

Online customers can typically

  • View eligible savings balances.
  • Review recent transactions.
  • Use secure messaging.
  • Update certain personal details.
  • Manage supported withdrawals and nominated-account transactions.

Do not enter here

  • Your online User ID.
  • Your full password.
  • Your security-question answer.
  • Your full Newcastle account number.
  • Any one-time authentication information.

Official loginNewcastle Building Society Online Savings Login

After opening this link:

  1. Confirm the address belongs to online.newcastle.co.uk.
  2. Enter the User ID issued for your online savings profile.
  3. Complete the requested password and security checks only on the official service.
  4. If you cannot remember the password, use the official “Forgotten Password?” option.
  5. If you have forgotten the User ID or the account is locked, call Newcastle Building Society rather than repeatedly guessing.
  6. Log out after completing your account task.
Forgotten User ID? Newcastle Building Society currently asks customers who have lost or forgotten their online User ID to call savings support on 0345 734 4345, Monday to Friday, 8am–6pm.

Newcastle Building Society Mobile Savings App

Newcastle’s mobile app is a savings app rather than a full current-account banking app. It is designed for customers who already have an online savings account with Newcastle Building Society.

View balances See online savings balances and available funds.
Review transactions Check recent savings-account activity and account information.
Move eligible money Supported accounts can make permitted withdrawals or transfers between Newcastle accounts.
Biometric access The app supports fingerprint or facial recognition where the device is compatible.
Current device baseline Newcastle currently states iOS 15+ or Android 11+ for its savings app.
Important restriction Branch-only and passbook account holders cannot currently use the app unless they also have an eligible online savings account.

Official app guideNewcastle Building Society Mobile Savings App

After opening this link:

  1. Check that you already hold an online savings account.
  2. Confirm your phone or tablet meets the current device requirements.
  3. Follow Newcastle’s official Apple App Store or Google Play link.
  4. Enter your online User ID and password during official setup.
  5. Complete the requested security question step.
  6. Create the app PIN and enable biometrics only on a private device.
Travelling abroad? Newcastle Building Society publishes a list of countries where its mobile savings app is unavailable. If you depend on app access while travelling, check the current app FAQ before leaving the UK.

Newcastle Cash ISAs, Fixed ISAs and Lifetime ISA

Newcastle offers several Cash ISA structures. The UK ISA allowance for the 2026/27 tax year remains £20,000, but product rules determine how withdrawals, transfers and fixed terms work.

Easy-access Cash ISA Designed for tax-free saving where access is important.
Single/double access ISA May reward limited withdrawals with a higher rate than applies after exceeding the permitted number.
Fixed-rate ISA Fixes the rate for a stated term, with early withdrawals commonly subject to an interest penalty.
Lifetime ISA Available subject to LISA age and eligibility rules for first-home saving or access from age 60.
Junior ISA Tax-free children’s savings where withdrawals are normally unavailable until the child reaches 18.
Do not move an ISA by ordinary withdrawal unless you understand the consequences. If you want to preserve ISA status, use the receiving provider’s formal ISA-transfer process. Newcastle says an ISA transfer from another provider can be arranged through its approved transfer process.

Official ISA rangeCompare Newcastle Building Society Cash ISAs

After opening this link:

  1. Choose whether you need access, a fixed term or a Lifetime ISA.
  2. Check the current tax-free rate and whether it is variable or fixed.
  3. Read the exact withdrawal or early-access penalty.
  4. Check whether the product accepts transfers from another ISA.
  5. For a Lifetime ISA, read the government-bonus and withdrawal-charge rules before applying.

Newcastle Building Society Passbook Accounts

Newcastle remains one of the building societies where passbooks still form part of the savings experience. That matters for members who prefer a physical record and branch-based service rather than managing everything through an app.

Passbook may suit you if

  • You prefer face-to-face branch transactions.
  • You want a physical savings record.
  • You do not need app-based account management.
  • A suitable branch-based Newcastle savings product meets your needs.

Check before choosing one

  • Only qualifying branch-opened accounts can be issued with a passbook.
  • The product rate may differ from online savings alternatives.
  • Branch opening times become more important.
  • The Newcastle savings app does not currently support branch-only/passbook members without an online savings account.

Official passbook informationNewcastle Building Society Passbook Savings

After opening this link:

  1. Review the current accounts that can be opened with a passbook.
  2. Open the product details and compare its rate with similar online accounts.
  3. Check minimum deposit and withdrawal rules.
  4. Use the branch finder to locate a convenient branch.
  5. Contact the branch before travelling if you want to open the account in person.

Newcastle Building Society FSCS Protection and Manchester Building Society

Eligible Newcastle Building Society deposits are protected by the Financial Services Compensation Scheme up to the standard limit of £120,000 per eligible person, per authorised institution.

Newcastle Building Society and Manchester Building Society share that limit because Manchester Building Society operates as a trading name of Newcastle Building Society.

£120,000 Current standard FSCS protection per eligible person across Newcastle and Manchester Building Society combined.
£240,000 Potential combined standard protection for an eligible joint account held by two qualifying depositors.
6 months Certain qualifying temporary high balances can receive additional protection for a limited period.
Do not double-count the brands. If one eligible person holds money with both Newcastle Building Society and Manchester Building Society, those eligible deposits are normally added together when applying the standard FSCS limit.

Official protectionNewcastle Building Society FSCS Information

After opening this link:

  1. Confirm the current standard protection limit.
  2. Read the wording covering Manchester Building Society.
  3. Add eligible deposits held across both brands before comparing the total with the limit.
  4. For a large temporary balance after a qualifying life event, read the current temporary-high-balance rules.
  5. Use the FSCS directly if you need a definitive eligibility answer for unusual ownership arrangements.

Newcastle Building Society Mortgages

Newcastle offers residential mortgage routes for first-time buyers, home movers and people remortgaging from another lender. The right product depends on affordability, deposit or equity, loan-to-value, property type and the Society’s current lending policy.

First-time buyers Start with affordability, available deposit, buying costs and a Decision in Principle before setting your maximum property budget.
Remortgaging Compare rate, product fee, legal arrangement, valuation and any Early Repayment Charge with the current lender.
Moving home Existing borrowers should check whether their mortgage can be ported and whether extra borrowing is required.
Existing-customer products Newcastle offers deals specifically for qualifying existing mortgage customers approaching the end of a deal or already on SVR.

Official mortgagesNewcastle Building Society Mortgages

After opening this link:

  1. Choose first-time buyer, remortgage, moving home or existing customer.
  2. Review current mortgage products for that journey.
  3. Compare the initial rate, deal period, product fee and loan-to-value limit.
  4. Check Early Repayment Charges and the follow-on rate.
  5. Use the affordability and Decision in Principle guidance before making a full application.
  6. Book mortgage advice if you are unsure which option fits your circumstances.
Mortgage warning: your mortgage will be secured on your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

Newcastle Decision in Principle: What to Prepare

A Decision in Principle gives an indication of how much Newcastle Building Society may be willing to lend based on an initial affordability assessment. It is not the same as a formal mortgage offer.

Current income details.
Regular household outgoings.
Existing loans and credit commitments.
Available deposit.
Expected purchase price.
Basic employment and personal details.
Newcastle Building Society states that a mortgage adviser can usually provide a Decision in Principle in less than 45 minutes when the information needed for the affordability check is available.

Official DIP guidanceNewcastle Mortgage Decision in Principle

After opening this link:

  1. Read the difference between a Decision in Principle and a mortgage offer.
  2. Prepare accurate income and expenditure information.
  3. Use the affordability calculator first if you only need an early borrowing estimate.
  4. Book an adviser appointment when you are ready for the DIP.
  5. Do not treat the result as guaranteed approval for a specific property.

Existing Newcastle Building Society Mortgage Customers

If your current Newcastle mortgage deal is ending, start with the existing-customer route. Newcastle states that customers simply switching to another eligible deal normally do not need new credit checks or underwriting unless they also want to borrow more or change the mortgage term.

Deal ending Review existing-customer products rather than automatically moving onto the follow-on rate.
Borrow more A further advance is additional borrowing and is subject to lending and affordability criteria.
Moving home Ask whether your existing Newcastle mortgage can be ported to the new property.
Need advice? Existing borrowers can arrange an appointment with Newcastle’s mortgage advisers instead of choosing a replacement product alone.

Existing borrowersNewcastle Existing Mortgage Customer Help

After opening this link:

  1. Choose whether your deal is ending, you want to borrow more, move home or need financial support.
  2. Check the current mortgage balance and deal end date.
  3. Review any Early Repayment Charge before switching early.
  4. Compare existing-customer products by total cost, not rate alone.
  5. Book advice if you are unsure which deal or mortgage change is suitable.

Mortgage Payment Difficulties: Contact Newcastle Early

If you are worried about future mortgage payments or are already struggling, contact Newcastle Building Society before arrears grow. Do not wait until several payments have been missed.

03457 023 083 Newcastle’s currently published mortgage payment-support number.
Mon–Thu 9am–6pm.
Friday 9am–5pm.
Mortgage account information.
Next payment date and amount.
Household income.
Essential spending.
Other debt repayments.
Expected change in income or employment.
Newcastle also works with Citizens Advice Gateshead through its Helping Hand service, which offers members access to free and confidential support on a wider range of financial and personal difficulties.

Newcastle Building Society Branch Help: 33 Regional Locations

Newcastle Building Society currently operates 33 branches across the North East, Cumbria and North Yorkshire. That branch presence is particularly useful for passbook savers, people who prefer face-to-face help and customers who want to discuss savings or mortgages in person.

North East locations Branches include Newcastle, Gateshead, Sunderland, Durham, North Shields, Whitley Bay, Morpeth, Hexham and other local centres.
Wider regional network Newcastle also has branches in locations including Carlisle, Penrith, Pickering, Guisborough, Knaresborough and other communities.
Appointments You can arrange to speak to someone in branch or, for suitable services, over the telephone.
Financial advice Selected branch services include access to Newcastle Financial Advisers, subject to separate regulatory and appointment arrangements.
Branch-focused Society: Newcastle says it continues to invest in high-street services rather than withdrawing from them. Its current network includes newer locations such as Guisborough as well as its flagship Monument branch in Newcastle city centre.

Official branch finderFind a Newcastle Building Society Branch

After opening this link:

  1. Select the nearest branch from the location list.
  2. Open the individual branch page.
  3. Check today’s opening and closing time.
  4. Confirm the branch telephone number.
  5. Review available savings, mortgage or financial-advice services.
  6. Book an appointment when the service is not suited to a quick walk-in visit.

Newcastle Monument Branch: City-Centre Example

If you specifically need a Newcastle upon Tyne city-centre branch, the Monument location is at 155–159 Grainger Street, close to Grey’s Monument.

Newcastle Monument Branch

Address:
155–159 Grainger Street
Newcastle upon Tyne
Tyne & Wear
NE1 5AE

Telephone: 0191 261 4940

Published hours:
Monday–Friday: 8:30am–5:30pm
Saturday: 9:00am–1:00pm
Sunday: Closed

Open Monument Branch in Google Maps

Branch opening hours can change around bank holidays or local circumstances. Re-check the official branch page before travelling.

Before Visiting a Newcastle Building Society Branch

Check the branch’s current opening hours.
Confirm whether you need an appointment.
Bring photo ID if the transaction may require identification.
Bring your passbook where the account uses one.
Know the exact account or mortgage task you want to complete.
Check the product terms before requesting a large withdrawal.
Cash withdrawal note: Newcastle currently states in its savings FAQs that the standard branch cash-withdrawal maximum is £500 per day, per account, subject to the specific product terms. Identification may also be requested.

Newcastle Building Society Fraud and Scam Help

If you believe someone has accessed your savings, you have sent money because of a scam or you have received documents for an account you did not open, contact Newcastle Building Society promptly.

Act quickly if

  • You notice an unauthorised withdrawal.
  • You disclosed online savings credentials.
  • You were persuaded to send savings to another account.
  • You receive unexpected account-opening documents.
  • Your online account appears to have been taken over.

Keep useful evidence

  • Caller numbers.
  • Texts and emails.
  • Website addresses.
  • Payment details.
  • Dates and times.
  • Any instructions the suspected scammer gave you.
Official savings fraud route: call 0345 734 4345, Monday to Friday, 8am–6pm, or contact your local Newcastle Building Society branch. Outside those hours, follow the Society’s current contact and security guidance for the type of account affected.

Official security guidanceNewcastle Building Society Security and Fraud Prevention

After opening this link:

  1. If money is actively at risk, contact the Society before reading every fraud guide.
  2. Read the section matching the suspected fraud or scam.
  3. Use a Newcastle telephone number obtained independently rather than one sent by the suspected scammer.
  4. Preserve relevant messages, payment details and account evidence.
  5. If appropriate, follow current UK instructions for reporting fraud to the police or national fraud-reporting service.

Newcastle Building Society Contact Details

Reason
Contact
Published hours or note
Savings
0345 734 4345
Monday–Friday, 8am–6pm.
Mortgages
0345 601 0014
Monday–Friday, 8am–6pm.
Mortgage payment support
03457 023 083
Monday–Thursday 9am–6pm; Friday 9am–5pm.
Complaints
0800 028 8650
Monday–Friday, 8am–6pm, excluding bank holidays.
Principal office
1 Cobalt Park Way, Wallsend, NE28 9EJ
Use the branch finder for normal face-to-face account service.

Official contact pageContact Newcastle Building Society

After opening this link:

  1. Choose savings, mortgages or another relevant service.
  2. Check the current telephone number and opening hours.
  3. If you have an online savings account, use secure messaging for private account-specific questions where appropriate.
  4. Do not send confidential account information through ordinary email.
  5. Use the branch finder if the task is easier to complete face to face.

Newcastle Building Society Principal Office

Principal Office

Address:
Newcastle Building Society
1 Cobalt Park Way
Wallsend
NE28 9EJ
United Kingdom

Savings: 0345 734 4345

The Cobalt principal office is the Society’s registered principal office. For ordinary branch transactions, use the official branch finder rather than assuming the principal office is the correct counter-service location.

Open Principal Office in Google Maps

How to Make a Complaint to Newcastle Building Society

Newcastle Building Society accepts complaints about its service, products or something the Society has done or failed to do. A clear complaint should explain what happened and what you would like the Society to do to put it right.

0800 028 8650 Official complaints telephone number.
3 working days Newcastle says it aims to resolve straightforward complaints within this period where possible.
8 weeks Most complaints should receive a final response within this wider regulatory period, although some payment complaints use different limits.
Your name and safe contact details.
Account or mortgage number if relevant.
Dates and sequence of events.
What you already tried.
Evidence such as letters or statements.
The outcome you want Newcastle to consider.

Official complaintsNewcastle Building Society Complaints Procedure

After opening this link:

  1. Choose telephone, post, email or branch complaint submission.
  2. Explain what happened in date order.
  3. State the product or service involved.
  4. Explain the practical or financial effect.
  5. State what you would like Newcastle Building Society to do.
  6. Keep the complaint reference and final response in case external escalation is later required.
Financial Ombudsman: if an eligible complaint remains unresolved after Newcastle’s final response, the Financial Ombudsman Service may be able to review it. Newcastle states that customers normally need to refer the matter within six months of the final-response date.

Common Newcastle Building Society Mistakes to Avoid

Assuming every account works in the app The mobile savings app is for eligible online savings accounts, not ordinary branch-only or passbook accounts.
Choosing a savings rate without checking access A fixed account or limited-access product can be unsuitable if you may need the money unexpectedly.
Withdrawing an ISA to transfer it Use the formal ISA-transfer process when you need to preserve ISA status.
Double-counting FSCS cover Newcastle and Manchester Building Society share the same standard deposit-protection limit.
Going to the principal office for a branch task Use the 33-location branch finder for ordinary face-to-face account services.
Starting a new mortgage application to switch an existing deal Existing Newcastle borrowers have a separate product-switch and mortgage-management route.
Ignoring an Early Repayment Charge A lower mortgage rate can still cost more if switching triggers a substantial ERC or product fee.
Emailing private account information Newcastle states that it cannot provide account details by ordinary email; online customers can use secure messaging where supported.

Who Newcastle Building Society May Suit

Newcastle may suit you if

  • You value face-to-face branch service in the North East and surrounding region.
  • You prefer a member-owned mutual.
  • You want passbook as well as online savings options.
  • You are comparing easy access, fixed, regular saver or ISA products.
  • You want a residential mortgage with access to adviser support.
  • You prefer a regional building society with an expanding branch network.

Compare more widely if

  • Your only goal is the highest savings rate available anywhere.
  • You need a full current-account banking service.
  • You rely on a large nationwide branch network.
  • You need app access for a branch-only or passbook savings account.
  • You hold large balances across Newcastle and Manchester Building Society.
  • Your mortgage needs fall outside Newcastle’s current lending criteria.

Related UK Building Society Guides

Comparing another mutual can be useful when your priority is branch coverage, savings access, digital account management or mortgage support.

Nationwide Building Society: Mortgages, Savings & Help Yorkshire Building Society: Savings, Mortgages & Online Banking Coventry Building Society: Login, Savings & Mortgages Skipton Building Society Login, Savings, Mortgages & Contact

Official Newcastle Building Society Resources

Use the official page that directly controls your task. Savings account issues, interest rates and mortgage products can change after this guide is reviewed.

Newcastle Building Society Official Website Official Online Savings Login Savings Accounts All Savings Products Cash ISAs Passbook Accounts Mobile Savings App FSCS Protection Mortgages Existing Mortgage Customers Branch Finder Contact Newcastle Fraud & Security Complaints

How This Newcastle Building Society Guide Was Checked

Official savings range reviewed.
Online savings login route checked.
Savings app eligibility checked.
Passbook availability reviewed.
Cash ISA and 2026/27 allowance information checked.
Current £120,000 FSCS position checked.
Manchester Building Society shared-protection position checked.
New and existing mortgage routes reviewed.
Mortgage support numbers checked.
33-branch network checked.
Monument branch details reviewed.
Fraud and complaint routes checked.

Review date: 13 September 2026. Live savings rates and mortgage rates are intentionally not treated as permanent facts because Newcastle can change or replace product issues at short notice.

Independent Financial Information and Safety Notice

Building-society.org is an independent informational website. It is not Newcastle Building Society, Manchester Building Society, Newcastle Financial Advisers, the Financial Conduct Authority, Prudential Regulation Authority, Financial Services Compensation Scheme or Financial Ombudsman Service.

This guide cannot access your savings, verify your identity, approve a mortgage, make a withdrawal or give personalised savings, mortgage, tax, investment or legal advice.

Verify before acting: interest rates, mortgage deals, ISA products, withdrawal conditions, FSCS rules, telephone hours and branch opening times can change. Confirm material financial decisions through the current official source.

Newcastle Building Society FAQs

1. What is the official Newcastle Building Society website?

The official public website is newcastle.co.uk. Use it for Newcastle savings accounts, mortgages, branch information, security guidance and official contact details.

2. How do I log in to my Newcastle Building Society savings account?

Use Newcastle Building Society’s official online savings service at online.newcastle.co.uk. If you forgot your password, use the official reset option. If you forgot your User ID or are locked out, contact savings support on 0345 734 4345.

3. What is the Newcastle Building Society savings phone number?

Newcastle Building Society currently publishes 0345 734 4345 for savings enquiries. The published opening hours are Monday to Friday, 8am to 6pm, excluding relevant closures such as bank holidays.

4. How many Newcastle Building Society branches are there?

Newcastle Building Society currently states that it has 33 branches across the North East, Cumbria and North Yorkshire. Use the official branch finder to check the nearest location and current opening hours.

5. Can passbook customers use the Newcastle Building Society mobile app?

Not normally if the customer only holds a branch-based or passbook account. Newcastle states that its mobile savings app is currently designed for members who hold an eligible online savings account.

6. What savings accounts does Newcastle Building Society offer?

Newcastle’s range can include easy access, limited access, fixed-rate bonds, regular savers, Cash ISAs, Lifetime ISAs, Junior ISAs, children’s accounts and passbook savings. Availability and interest rates change by product issue.

7. How much Newcastle Building Society money is protected by FSCS?

Eligible deposits are currently protected up to £120,000 per eligible person across Newcastle Building Society and Manchester Building Society combined. Eligible joint-account holders can potentially receive £120,000 protection each.

8. What is the Newcastle Building Society mortgage contact number?

Newcastle Building Society currently publishes 0345 601 0014 for mortgage enquiries. The published telephone hours are Monday to Friday, 8am to 6pm.

9. Where is Newcastle Building Society’s principal office?

The principal office is Newcastle Building Society, 1 Cobalt Park Way, Wallsend, NE28 9EJ. For normal face-to-face account services, use the official branch finder to choose one of the Society’s customer branches.

10. Is Building-society.org the official Newcastle Building Society website?

No. Building-society.org is an independent information website. It cannot access or change a Newcastle Building Society account. Use newcastle.co.uk and Newcastle’s official secure services for applications, account access and transactions.

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