Corrections and Updates Policy

building-society.org/

Corrections and Updates Policy

Our corrections policy explains how users can report outdated links, numbers, addresses, maps or official-source changes.

Human-reviewed guidance Official-source checking Information only

Why corrections matter

Building society users need accurate public information. A wrong phone number, old branch address, outdated map pin or broken official link can waste time and may create risk if a user follows an unofficial source. That is why we maintain a corrections process for every page on this site.

What users can report

Broken official linkA building society, regulator, FSCS, FCA or branch link no longer works.
Wrong contact detailA phone number, address, opening time, branch status or email route appears outdated.
Changed source pageThe official page has been redesigned or important information has moved.
Unclear explanationA guide needs simpler wording or a clearer safety note.

How we review corrections

  1. We read the user report and identify the affected page.
  2. We compare the detail with official or high-quality public sources.
  3. We update the guide when the correction is supported by reliable evidence.
  4. We rewrite wording when a page could mislead users or needs stronger context.
  5. For sensitive financial topics, we add extra reminders to check official sources.
Send correction reports to: contact@building-society.org

Update frequency

We aim to refresh important pages when official details change, when a user reports an error, when a building society changes its website or branch information, or when regulatory guidance affects how users should verify information.

We do not claim that every phone number, map, branch opening time or product detail is live every minute of the day. Instead, we clearly guide users to official sources and maintain a human review process to improve accuracy over time.

Editorial note: this page is written for UK users and reviewed for clarity, source quality, and user safety. Financial details can change. Always check the relevant building society, FCA, PRA, FSCS or official source before making a financial decision.