How to Use This Website
Use this website as a safe starting point for finding official UK building society information, checking sources, and avoiding common mistakes.
Start with the guide, finish with the official source
building-society.org/ is designed to save time, but it should not replace the official source. Use our guide to understand what to look for, then verify final details on the building society's official website, secure app, branch locator, FCA record, PRA reference, FSCS page or official customer-support route.
How to use contact details safely
- Read the guide to identify the correct type of help you need.
- Open the official building society contact page from the guide where available.
- Check whether the phone number is for new customers, existing customers, fraud, mortgages, savings, complaints or bereavement support.
- For account issues, use the official secure app, secure message centre, branch or phone route listed by the building society.
A real guide, building society or regulator should not ask you to send online banking passwords, card PINs or security codes by email.
How to check branches, addresses and maps
Branch networks can change. Opening hours may be different on bank holidays, training days, local events or temporary closures. If you are travelling to a branch, check the official branch locator first and call ahead for urgent matters.
| Before visiting | Why it matters |
|---|---|
| Check the official branch page | Third-party maps may show old hours or old locations. |
| Confirm services offered | Not every branch handles every mortgage, savings, ID, cash or appointment service. |
| Bring required documents | ID checks, account changes and mortgage appointments may need specific documents. |
How to read savings and mortgage pages
We may explain where to find savings, ISA, mortgage or member-support pages, but product decisions should be based on the current official terms and, where necessary, regulated advice. Always check rate type, access rules, early closure rules, eligibility, fees, repayment obligations, arrears support and whether the product is still available.