Contact Us
Use this page to report incorrect details, outdated links, accessibility issues, or concerns about any UK building society guide on our website.
Contact our editorial team
You can contact building-society.org/ if you notice a wrong phone number, changed branch address, outdated opening time, broken official link, map issue, unclear wording, or any information that should be checked again by our editorial team.
Please include the page URL, the detail that looks incorrect, and the official source link if you have one.
Please do not email us account numbers, sort codes, passwords, security answers, mortgage application details, statements, payslips, identification documents or any sensitive personal information. We cannot access, update, close or manage any building society account.
What we can help with
What we cannot help with
building-society.org/ is not a financial firm and cannot provide account support. For account-specific help, contact the building society directly through its official website, secure app, customer-service phone number, branch, or protected message centre.
| Need | Where to go |
|---|---|
| Lost card, suspicious transaction or urgent account issue | Use the official customer-support or fraud number of your building society immediately. |
| Mortgage advice, affordability, rate switch or product choice | Speak to the building society or a regulated mortgage adviser. |
| Savings rate, account term or eligibility question | Check the official product page and account terms before applying or moving money. |
| Complaint about a regulated financial service | Follow the firm’s official complaint route and, if needed, use the appropriate official dispute-resolution route. |