Norwich & Peterborough Building Society: Existing Customer Guide

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Independent Former N&P Customer Guide

Norwich & Peterborough Building Society: Existing Customer Guide

If you are searching for Norwich & Peterborough Building Society today, you are probably not looking for a new N&P account. You may have an old savings passbook, a residential mortgage, former current-account paperwork, a personal loan, a commercial mortgage, an old Gibraltar account or simply need to know which organisation now deals with your records.

The practical answer is that Norwich & Peterborough Building Society merged with Yorkshire Building Society in 2011. The N&P high-street brand was subsequently retired, its current accounts were closed and more than 570,000 N&P savings customers were moved onto Yorkshire Building Society systems. Some legacy N&P products, particularly mortgages, still have dedicated support routes.

Open Official N&P Help Existing N&P Mortgage Help Yorkshire Building Society Help
Independent website and security notice: Building-society.org is not Norwich & Peterborough Building Society or Yorkshire Building Society. This website cannot trace, unlock, withdraw from, transfer, close or change an N&P or YBS account. Never enter an account number, online password, security code, National Insurance number or mortgage security information on this page.

Meaningful editorial review: 18 September 2026. Legacy-product servicing, telephone hours, mortgage rates, charges and old-account procedures can change. Use the linked YBS/N&P source that matches your specific product before sending documents or money.

Norwich & Peterborough: Quick Answers for Existing Customers

Is N&P still a separate building society? No. N&P merged into Yorkshire Building Society in 2011.
What happened to the N&P brand? YBS retired N&P as its main high-street brand during its 2018 consolidation programme.
Former savings customers Most were migrated to Yorkshire Building Society. YBS currently directs former N&P savings customers to 0345 1200 100.
Existing N&P residential mortgage YBS still publishes dedicated N&P mortgage servicing at 0345 848 0246.
Former N&P current account N&P current accounts are no longer provided. YBS publishes 0345 300 6727 for former current-account customers.
Existing N&P personal loan N&P no longer offers new personal loans. Existing borrowers are directed to 0800 953 0063.
FSCS Eligible YBS, Chelsea and N&P deposits share the current £120,000 standard FSCS limit per eligible person.
New savings or mortgage New retail business should generally start with Yorkshire Building Society rather than trying to open a new N&P account.
Fast answer: if your paperwork says Norwich & Peterborough, do not assume the account has disappeared. First identify whether it is savings, a mortgage, a current account, a personal loan, commercial borrowing or an overseas/Gibraltar product. The correct support route depends on that distinction.

What Happened to Norwich & Peterborough Building Society?

Norwich & Peterborough Building Society was formed in 1986 through the merger of Norwich Building Society and Peterborough Building Society. The important date for current account holders and savers is 1 November 2011, when N&P merged with Yorkshire Building Society.

N&P then continued as part of the Yorkshire Building Society Group for several years. By 2018, YBS had completed a major brand-consolidation programme: N&P current accounts were closed, N&P savings customers were migrated to the YBS platform and the N&P high-street brand was retired.

1852
Norwich Building Society was established.
1860
The organisation that later became Peterborough Building Society was founded.
1986
Norwich Building Society and Peterborough Building Society merged to create Norwich & Peterborough Building Society.
2011
N&P merged into Yorkshire Building Society.
2018
YBS completed the main N&P retail integration, closed the N&P current-account business and migrated more than 570,000 N&P savings customers to the Yorkshire Building Society brand.
2026
N&P no longer operates as a normal standalone retail building society, but Yorkshire Building Society still maintains official N&P help pages and uses Norwich & Peterborough Building Society/N&P as a trading name in current group information.
Important distinction: “The N&P brand was retired” does not mean every historic N&P contract became meaningless. A legacy N&P mortgage, loan or account record can still require an N&P-specific support team even though Yorkshire Building Society is now the underlying building society.

Official N&P history Norwich & Peterborough History and YBS Merger Information

After opening this link:

  1. Read the timeline showing the Norwich and Peterborough organisations before their 1986 merger.
  2. Check the 2011 entry confirming the merger with Yorkshire Building Society.
  3. Read the 2018 entry explaining the move to Yorkshire Building Society as the principal high-street brand.
  4. Use the YBS link on that page if you are trying to open a new savings product rather than service an old N&P product.

Which Organisation Should an Existing N&P Customer Contact?

The name printed on old paperwork is less important than the product. Use the route below before calling a general number.

Old savings N&P savings account or passbook

Most former N&P savings accounts moved to YBS systems. Start with Yorkshire Building Society savings support.

Savings customer route
Old everyday banking Former N&P current account

N&P current accounts were closed. Use the specialist former-current-account number for historical questions.

Current-account route
Legacy borrowing N&P residential mortgage

Dedicated N&P residential mortgage servicing remains available.

Mortgage route
Business borrowing N&P commercial mortgage

Existing commercial borrowing is now supported through YBS Commercial Mortgages.

Commercial route
Legacy loan N&P personal loan

New N&P personal loans are unavailable, but YBS publishes a number for existing borrowers.

Personal-loan route
Old paperwork Unsure whether an account still exists

Start with YBS if you know it was N&P; use the free My Lost Account service when the provider or status is uncertain.

Trace an old account
Do not send original documents until you know the correct destination. Historic addresses printed on old N&P passbooks, mortgage letters or account forms may no longer be the correct processing address.

Former N&P Savings Customers: Use Yorkshire Building Society

Yorkshire Building Society reported that more than 570,000 N&P savings customers were transferred to the YBS brand during its 2018 integration programme. N&P no longer opens new savings accounts.

If your old paperwork still says Norwich & Peterborough, the useful starting point is therefore usually YBS savings support rather than searching for an N&P branch.

0345 1200 100 Current number published by YBS for former N&P savings customers.
570,000+ N&P savings customers reported by YBS as transferred to the Yorkshire Building Society brand.
No new N&P savings New savings products are now offered under Yorkshire Building Society rather than the former N&P retail brand.
Old N&P account or passbook number, if available.
Your current name and any previous name used on the account.
Current and previous addresses linked to the account.
Approximate year the account was opened or last used.
Photo ID and proof of address if YBS requests identity verification.
Any old statements, letters, certificates or account-opening paperwork.

Official YBS savings help Yorkshire Building Society Savings Help

After opening this link:

  1. If your former N&P savings account already appears as a YBS account, use the normal YBS management route.
  2. If it does not appear, gather the historic account number and the address used when the N&P account was active.
  3. Use the contact route for savings or call 0345 1200 100.
  4. If the account may be dormant, tell YBS that you are trying to trace an old Norwich & Peterborough savings account.
  5. Do not assume an old passbook balance is the current balance until YBS verifies the account record.

Found an Old N&P Passbook, Statement or Account Number?

Old N&P paperwork is still useful. YBS says it can investigate dormant accounts using information such as your name, date of birth, current address and previous addresses.

If you know the account was with Norwich & Peterborough, contact YBS first. If you are uncertain which building society ultimately held the money, the UK banking and building-society industry also operates the free My Lost Account tracing service.

Start with YBS when

  • The passbook clearly says Norwich & Peterborough.
  • You have an N&P account number.
  • You know your old address and approximate account dates.
  • You believe the balance was transferred into YBS.

Use My Lost Account when

  • You are unsure which old building society held the money.
  • The provider merged or changed name and you cannot identify the successor.
  • You have several possible historic accounts.
  • A direct search with the provider has not resolved the issue.
The tracing service is free. Do not pay a third party merely to submit a standard lost-account search that you can make yourself.

Account tracing Start a Free My Lost Account Search

After opening this link:

  1. Gather old account numbers, sort codes, passbooks and statements before starting.
  2. List previous names and addresses used while the account was open.
  3. Select the original institution when the service asks which provider you remember.
  4. Add Norwich & Peterborough details rather than replacing the old name with a guess.
  5. Keep the application reference so you can follow the search result.

What Happened to N&P Current Accounts?

Norwich & Peterborough no longer provides a current account. YBS confirmed that the N&P current-account operation was closed as part of the 2018 consolidation of the business.

That means you cannot open a new N&P current account or use an old N&P current-account page as if it were still an active everyday-banking service. Historical enquiries are different.

Historical statement or transaction Contact the former-current-account support route and explain the period and document required.
Old payment query Have the former account number, transaction date, amount and payee details available if known.
Closed-account proof Explain exactly what another organisation has asked you to provide rather than requesting an unspecified “account letter”.
New everyday banking Compare current UK bank/building-society current accounts elsewhere; N&P is not reopening its former current-account service.
Former N&P current-account customers: YBS currently publishes 0345 300 6727 for this category of enquiry.

Official N&P products N&P Other Products and Legacy Account Help

After opening this link:

  1. Find the Current account section.
  2. Confirm that N&P no longer provides a current account.
  3. If your question concerns an old N&P current account, use the existing-customer contact information rather than attempting to apply again.
  4. Keep old account documents until the historical query is resolved.

Existing Norwich & Peterborough Residential Mortgages

Residential mortgages are the main reason some customers still need a genuinely N&P-specific service. YBS continues to maintain an official N&P mortgage section and publishes 0345 848 0246 for residential mortgage customers.

Residential mortgage number 0345 848 0246.
Published hours Monday to Friday 8am–6pm and Saturday 9am–2pm, subject to change.
Mortgage payments N&P recommends Direct Debit so the correct payment can be collected when the amount changes.
Interest calculation The official N&P mortgage page says mortgage interest is calculated daily and added to the account monthly.

Official N&P mortgage Manage an Existing N&P Residential Mortgage

After opening this link:

  1. Keep your N&P mortgage account number or latest annual statement nearby.
  2. Choose the part matching your task: payment, overpayment, early repayment, payment difficulty or another mortgage change.
  3. Check your original mortgage offer before making a large overpayment because an Early Repayment Charge may apply.
  4. Call the dedicated N&P mortgage team when the change requires staff approval.
  5. Ask for confirmation of any repayment change that affects your monthly payment or mortgage term.
Mortgage warning: your property may be repossessed if you do not keep up repayments on your mortgage. If you expect difficulty making the next payment, contact the mortgage team early rather than cancelling the Direct Debit and waiting for arrears to build.

N&P Mortgage Payments, Overpayments and Annual Reviews

The surviving N&P mortgage guidance contains several details that are easy for an older borrower to miss. These rules are tied to the mortgage contract, so check the latest official page and your own offer before acting.

Task
Current N&P guidance
Important check
Normal monthly payment
Direct Debit is recommended so the revised amount can be collected automatically.
Keep enough money in the paying account and check any payment-change notice.
Regular overpayment
Contact N&P on 0345 848 0246 to arrange it.
Ask whether your mortgage product has an overpayment limit or Early Repayment Charge.
Lump-sum overpayment
The N&P page currently states a £250 minimum lump-sum payment.
The payment cannot simply be taken back, and an ERC can apply to some products.
Annual payment review
N&P says payments are reviewed on 31 December each year.
A revised payment is normally shown on the annual statement and starts from the following March.
Early repayment
A charge can apply during a fixed, tracker or other qualifying deal period.
Your own mortgage offer controls whether an ERC applies.
Do not copy another borrower’s allowance. Older N&P mortgages can have different product conditions. The fact that one customer can overpay without a charge does not prove the same allowance applies to your mortgage.

2026 charge source N&P Tariff of Mortgage Charges

After opening this link:

  1. Check the effective date printed on the tariff before relying on a fee.
  2. Find the charge matching the exact service you need.
  3. For Early Repayment Charges, return to your mortgage offer because the tariff directs customers to their individual offer terms.
  4. If the fee is unclear, call N&P before making the change.

Existing N&P Commercial Mortgage Customers

N&P Commercial Mortgages is no longer taking new business under the former N&P brand. Yorkshire Building Society says existing N&P commercial mortgage customers are now supported through the YBS Commercial Mortgages platform.

This is especially important if you want to change an existing commercial mortgage. Current YBS material states that changing an existing N&P commercial mortgage can require remortgaging it onto a new YBS commercial mortgage and completing a new application.

New N&P commercial mortgage Not available.
Existing N&P commercial mortgage Handled through the YBS Commercial Mortgages service.
Changing the loan YBS says some changes require a new full application onto a YBS commercial mortgage.
Before requesting a change Read the current commercial fee guide and your existing Facility Offer.

Official legacy product N&P Commercial Mortgage Customer Route

After opening this link:

  1. Open the N&P Commercial Mortgages section.
  2. Follow the link to YBS Commercial Mortgages.
  3. Explain that the existing facility originated under Norwich & Peterborough.
  4. Before agreeing to a change, ask whether the existing facility has to be replaced with a new YBS commercial mortgage.
  5. Check the new valuation, legal, application and early-repayment costs before proceeding.

Old N&P Personal Loans, Insurance and Gibraltar Accounts

Some searches for Norwich & Peterborough come from products that are no longer sold but may still have a servicing route. Do not use the residential mortgage number for every old N&P product.

Existing N&P personal loan

N&P no longer offers new personal loans.

0800 953 0063

Former N&P current account

For historic/current-account enquiries:

0345 300 6727

Former N&P savings

Use Yorkshire Building Society savings support:

0345 1200 100

Existing Gibraltar account

The former Gibraltar branch is closed. YBS publishes:

+44 330 100 3375

RSA home-insurance claim

The N&P contact page currently lists:

0345 072 2179

New savings or insurance

Use current Yorkshire Building Society products instead of looking for a new N&P-branded product.

Old phone numbers can persist online for years. The numbers above are taken from the current YBS-hosted N&P help area reviewed in September 2026. Re-check that page if you are reading this guide later.

Can Former N&P Savings Customers Use YBS Online Services?

Customers whose old N&P savings relationship has been migrated into a supported Yorkshire Building Society account should use YBS’s current online-access system rather than searching for an old N&P online-banking login.

YBS says registration requires an eligible YBS account number and access to the phone number or email address linked to the account. Customers must be at least 16 to register for online access.

Existing online customer Use the current YBS login route rather than an old saved N&P bookmark.
Never registered Use YBS’s Register for online services process when the migrated account is eligible.
Forgotten credentials Use YBS password reset or customer-number/username recovery rather than repeatedly guessing.
Online-access help YBS currently publishes 0345 1200 805 for online-account enquiries.

Official online access Register for Yorkshire Building Society Online Services

After opening this link:

  1. Confirm that your former N&P account is now held as a supported YBS account.
  2. Have one YBS account number available.
  3. Make sure you can access the phone number or email address YBS holds for you.
  4. Complete registration through YBS’s secure service.
  5. If the old account is not recognised, stop and contact YBS rather than creating multiple registrations.
Security check: never give an unexpected caller the code used to set up or access YBS online services. If somebody contacts you first and asks you to “migrate” an N&P account by moving money, end the conversation and contact YBS using a verified number.

N&P, YBS and Chelsea: One Shared FSCS Protection Limit

Yorkshire Building Society’s current FSCS information says eligible deposits are protected up to £120,000 per eligible person. The important detail for former N&P customers is that the standard limit is shared across eligible deposits held with Yorkshire Building Society, Chelsea Building Society and Norwich & Peterborough Building Society.

£120,000 Current standard limit per eligible depositor across the relevant YBS Group brands.
£240,000 Potential combined standard protection for an eligible joint account held by two qualifying depositors.
One combined total YBS, Chelsea and N&P balances are not treated as three separate £120,000 limits for one person.
Example: if one eligible person holds money with both YBS and an account still recorded under the N&P name, those eligible deposits are combined when the standard YBS Group FSCS limit is calculated.

Official FSCS information Yorkshire Building Society FSCS Protection

After opening this link:

  1. Check the standard protection limit currently displayed by YBS.
  2. Read the list of brands included within the same protection total.
  3. Add your eligible YBS, Chelsea and N&P deposits together.
  4. If your total is close to or above the standard limit, read the current FSCS rules before leaving a large balance in place.
  5. Check separately whether temporary-high-balance protection may apply after a qualifying life event.

There Is No Normal N&P Branch Network to Search in 2026

A common mistake is searching for a “Norwich & Peterborough branch near me” using an old directory. The N&P retail network was consolidated into Yorkshire Building Society years ago.

Former savings customers should use the current YBS branch-and-agency finder. Existing N&P mortgage customers should first check whether their task can be handled by the dedicated mortgage team before travelling to a branch.

Official YBS locations Find a Yorkshire Building Society Branch or Agency

After opening this link:

  1. Search by your current UK postcode or town.
  2. Check whether the result is a full YBS branch or an agency.
  3. Open the individual location page and confirm today’s hours.
  4. Check that the location can handle your former N&P account task.
  5. For a legacy mortgage or unusual historic document, call first rather than assuming the counter can resolve it immediately.

Yorkshire Building Society Principal Office

Address:
Yorkshire House
Yorkshire Drive
Bradford
West Yorkshire
BD5 8LJ
United Kingdom

General YBS contact: 0345 1200 100

This is Yorkshire Building Society’s principal/head-office address, not a replacement for a local branch and not automatically the postal destination for every legacy N&P document.

Open YBS Head Office in Google Maps
Posting an old N&P document? Use the postal address shown on the current N&P/YBS page for your exact product. Do not automatically send passbooks, deeds, certificates or identity documents to the Bradford head office merely because it is the principal office.

Bereavement, Power of Attorney and Acting for an N&P Customer

When the account holder has died or someone else needs legal authority to manage their finances, an old N&P account can take additional verification. The first job is to identify which product still exists and which YBS team now services it.

Bereavement N&P maintains a dedicated bereavement page for legacy customers, including mortgage enquiries.
Joint mortgage Tell the mortgage team about the death before making assumptions about changing ownership, payments or Direct Debits.
Attorney YBS may need the Power of Attorney document and identity checks before discussing account-specific information.
Executor or administrator Prepare the death certificate and evidence of legal authority where required.

Official N&P support N&P Bereavement Help

After opening this link:

  1. Identify whether the deceased held an N&P mortgage or another legacy product.
  2. Read the current contact options before sending original documents.
  3. Prepare a copy of the death certificate and account information.
  4. If visiting a YBS branch, check what identification and authority documents staff need first.
  5. Ask how future mortgage or account correspondence will be handled while the estate is being administered.

How to Complain About a Legacy N&P Account

Because Norwich & Peterborough is part of the Yorkshire Building Society Group, current complaint handling is routed through YBS. This is also reflected in YBS’s current FCA complaint reporting, which continues to list Norwich & Peterborough Building Society among the firms/trading names covered.

State clearly that the product originated with Norwich & Peterborough.
Include the account or mortgage reference, but not security credentials.
List important dates in order.
Explain what previous contact you have already made.
Attach or reference relevant letters and statements.
Say what practical resolution you are asking YBS to consider.
YBS complaint telephone: 0800 056 5252. YBS currently publishes complaint-line hours of Monday to Friday, 9am–5pm.

Official complaints Make a Complaint to Yorkshire Building Society

After opening this link:

  1. Choose online, telephone or branch complaint handling.
  2. Tell YBS that your complaint concerns a former or current N&P-branded product.
  3. Explain the issue chronologically.
  4. Keep the complaint reference and copies of any supporting documents.
  5. If YBS issues a final response and you remain dissatisfied, read the Financial Ombudsman information included with that response.

Common N&P Existing-Customer Mistakes

Looking for a new N&P account The former retail brand is not operating a normal new-customer savings or current-account range.
Using the YBS mortgage number automatically Legacy N&P residential mortgages still have their own published service number.
Throwing away an old passbook Historic account numbers, names and addresses can materially help YBS trace an old account.
Assuming the account was lost in the merger A merger or brand closure does not itself remove a customer’s entitlement to money in a valid account.
Sending documents to an old branch Historic branch and postal addresses may no longer process the product.
Assuming YBS and N&P have separate FSCS limits Eligible deposits share the YBS Group standard protection total with Chelsea as well.
Overpaying a mortgage without checking Older N&P mortgage offers can contain product-specific Early Repayment Charges.
Using an old N&P login bookmark Migrated savings customers should use current YBS access routes where their account supports online management.

What to Prepare Before You Contact YBS About N&P

Legacy-account calls are easier when staff can match your current identity with the information held on the historic record.

Full current name.
Any previous name used with N&P.
Date of birth.
Current address.
Previous addresses from the N&P period.
Old account or mortgage number.
Approximate opening or closure year.
Old passbook, annual statement or mortgage offer.
Photo ID if a branch visit is required.
A simple note explaining the outcome you need.
Do not email passwords or full security credentials. YBS says ordinary email is not suitable for account-specific confidential information. Registered online customers can use secure messaging where supported.

Related Building-Society.org Guides

These guides are useful when your N&P savings have moved to YBS, you need to understand the wider YBS Group, or you are comparing an active building society for a new product.

Yorkshire Building Society: Login, Savings, Mortgages & Contact Nationwide Building Society: Mortgages, Savings & Help Beverley Building Society: Savings, Mortgages & Account Guide Darlington Building Society: Savings, Mortgages & Online Services Bath Building Society: Savings, Mortgages & Account Guide

Official N&P and Yorkshire Building Society Resources

For an old account, the strongest source is the current page operated by Yorkshire Building Society for that exact N&P product.

Official N&P Help Area N&P History N&P Telephone Contacts N&P Residential Mortgages Other N&P Products N&P Bereavement Help Yorkshire Building Society Help YBS Savings Help YBS Online Registration YBS Login Help YBS FSCS Information YBS Complaints YBS Legal & Regulatory Information My Lost Account

How This Existing-Customer Guide Was Checked

2011 N&P/YBS merger date checked.
2018 N&P brand-integration history checked.
570,000+ savings-customer migration figure checked.
Former N&P savings telephone route checked.
Former current-account support number checked.
N&P residential mortgage number and hours checked.
Mortgage payment and overpayment guidance reviewed.
2026 mortgage charge tariff checked.
Commercial mortgage migration guidance checked.
Existing personal-loan number checked.
Gibraltar legacy-account route checked.
YBS dormant-account guidance checked.
Current YBS online-registration route checked.
Current £120,000 shared FSCS position checked.
Current YBS complaint route checked.

Review date: 18 September 2026. Old N&P literature can contain obsolete addresses, rates, opening hours and telephone numbers, so current YBS-hosted information should control before you act.

Independent Information and Financial Safety Notice

Building-society.org is an independent informational website. It is not Norwich & Peterborough Building Society, Yorkshire Building Society, Chelsea Building Society, the Financial Conduct Authority, Prudential Regulation Authority, Financial Services Compensation Scheme or Financial Ombudsman Service.

This guide cannot confirm whether a particular old N&P account remains open, calculate your current mortgage redemption figure, verify ownership of a dormant account or provide personalised financial advice. Yorkshire Building Society must perform account tracing, security checks and product-specific servicing.

Verify before acting: use current YBS/N&P instructions before posting a passbook, paying a mortgage charge, changing a Direct Debit, disclosing identity documents or relying on an old telephone number.

Norwich & Peterborough Building Society FAQs

1. Does Norwich & Peterborough Building Society still exist?

Not as a separate standalone building society. Norwich & Peterborough merged with Yorkshire Building Society in 2011. N&P later ceased to be YBS’s main high-street retail brand, although N&P remains a trading name used within the Yorkshire Building Society Group and some legacy products still have dedicated N&P support.

2. What happened to Norwich & Peterborough savings accounts?

YBS completed the migration of N&P savings customers to Yorkshire Building Society systems during its 2018 integration programme. YBS reported that more than 570,000 N&P savings customers were transferred to the YBS brand. Former N&P savings customers are currently directed to YBS on 0345 1200 100.

3. Can I still open a Norwich & Peterborough savings account?

No. N&P states that it no longer opens new savings accounts under the Norwich & Peterborough brand. Customers looking for a new savings product are directed to Yorkshire Building Society’s current range.

4. What happened to N&P current accounts?

N&P current accounts were closed as part of Yorkshire Building Society’s brand-consolidation programme. YBS currently publishes 0345 300 6727 for former N&P current-account customers who need help with a historic account enquiry.

5. What number do I call for an existing N&P residential mortgage?

Yorkshire Building Society currently publishes 0345 848 0246 for N&P residential mortgage customers. The published standard hours are Monday to Friday 8am–6pm and Saturday 9am–2pm, although hours can change.

6. Can I still make an overpayment on an N&P mortgage?

Yes, subject to the conditions of your mortgage. The current N&P mortgage page says customers can arrange regular overpayments by telephone and currently states a £250 minimum for a lump-sum overpayment. Check your mortgage offer first because an Early Repayment Charge can apply.

7. What should I do if I find an old Norwich & Peterborough passbook?

Keep the passbook and contact Yorkshire Building Society. Prepare the old account number, your current and previous names, date of birth and addresses used when the account was active. If the provider or account history is uncertain, the free My Lost Account service can also help trace old UK building-society accounts.

8. Are N&P deposits protected separately from Yorkshire Building Society by FSCS?

No separate standard limit should be assumed. YBS currently states that eligible deposits held with Yorkshire Building Society, Chelsea Building Society and Norwich & Peterborough Building Society share the same £120,000 standard FSCS protection limit per eligible person.

9. Are there still Norwich & Peterborough branches?

There is no normal standalone N&P high-street branch network for customers to use in 2026. Former savings customers should use Yorkshire Building Society’s current branch and agency network, while legacy N&P mortgage customers should use the dedicated mortgage support route when appropriate.

10. Is Building-society.org the official Norwich & Peterborough website?

No. Building-society.org is an independent information website. Current official N&P legacy help is hosted by Yorkshire Building Society at ybs.co.uk. Use YBS’s official secure services whenever you need account access, identity verification, a mortgage change or information about an old N&P product.

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