West Brom Building Society: Savings, Mortgages & Online Services

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Independent UK Member Guide · Reviewed September 2026

West Brom Building Society: Savings, Mortgages & Online Services

West Brom Building Society customers often need one of three things quickly: the correct savings login, help choosing or moving savings, or the right mortgage service. The confusing part is that the West Brom does not use one single online account for everything.

Most savings accounts use the Savings Portal, older or specific WeBSave accounts use a separate WeBSave service, and mortgages use the Mortgage Portal. This guide separates those routes and explains the savings, Cash ISA, mortgage, branch and security details worth checking before you move money or change an account.

Choose Official West Brom Login Compare West Brom Savings Choose Your Task
Independent website and security notice: Building-society.org is not West Brom Building Society and cannot view, unlock, withdraw from, transfer, close or change a West Brom account. Never enter your savings PIN, WeBSave password, one-time passcode, mortgage details or full security information on this website.

Meaningful editorial review: 13 September 2026. Savings rates, mortgage products, opening hours and account procedures can change. Re-check the relevant West Brom page before applying, moving savings or changing a mortgage.

West Brom Building Society: Quick Answers

Legal organisation West Bromwich Building Society. “the West Brom” and “West Brom Building Society” are trading names.
Founded 1849. The Society has served savers and homebuyers for more than 175 years.
Main customer service 0345 241 3785.
Customer Service hours Monday–Friday 8:30am–6:00pm and Saturday 8:30am–12:30pm.
WeBSave support 0345 604 8034.
Existing residential mortgages 0345 241 4526.
FSCS protection Eligible deposits are currently protected up to £120,000 per eligible person, subject to FSCS rules.
Financial Services Register West Bromwich Building Society lists registration number 104877.
Fast login answer: do not assume every West Brom account uses the same sign-in. Use the Savings Portal for most savings accounts, WeBSave only for WeBSave accounts, and the Mortgage Portal for an existing mortgage.

What Do You Need From West Brom Building Society?

Start with the job you need to complete. This avoids trying a mortgage account number in the savings login or attempting to manage a WeBSave account through the newer Savings Portal.

Digital access Log in to a savings account

Most savings accounts use the Savings Portal. WeBSave accounts have their own separate login.

Choose the correct login
Savings Compare or open an account

Match the account to access, deposit pattern, rate type and how long you can leave the money untouched.

Open savings guidance
Cash ISA Save or transfer tax-free

Use a formal ISA transfer when moving existing ISA funds and check early-access charges on fixed products.

Open ISA guidance
Mortgage Apply, move or manage a mortgage

Check affordability, product fees, Early Repayment Charges and whether an existing deal can be ported.

Open mortgage guidance
Security Report fraud or a suspicious contact

Stop the conversation or payment and contact the West Brom through a verified route.

Open security guidance
Local help Find a branch

Check local opening hours, counter service, accessibility and mortgage-adviser availability before travelling.

Open branch guidance

What West Brom Building Society Does

West Brom Building Society is a UK mutual focused mainly on savings and residential mortgages. As a mutual, its members sit at the centre of the Society rather than external shareholders.

West Brom has strong roots in the West Midlands but serves customers more widely. Its recent investment has included branch services and a wider digital transformation covering savings and mortgage technology.

Mutual organisation The Society describes members as being at the heart of its decision-making and mutual purpose.
Savings Easy-access, regular savings, notice products, fixed-rate bonds, Cash ISAs, children’s and community accounts.
Mortgages Homebuyer, remortgage, moving-home and existing-customer mortgage services, subject to lending criteria.
400,000+ members West Brom has described itself as serving more than 400,000 members.
Digital services Savings Portal, WeBSave and Mortgage Portal serve different account types.
West Midlands branches Local locations provide counter services and, at selected times, access to mortgage advisers.

Official West BromWest Brom Building Society Official Website

After opening this link:

  1. Choose Savings, Mortgages, Log in, Help or Branch Finder according to your task.
  2. If you already hold an account, identify the exact product or account type before following a new application route.
  3. Open the individual product page to check current rates and restrictions.
  4. For money movement, read the withdrawal or transfer conditions before submitting an instruction.
  5. Check that the browser address belongs to westbrom.co.uk or an official West Brom service before entering security information.

West Brom Online Services: Three Different Login Routes

This is the most important online-access distinction. West Brom currently directs customers to separate systems depending on the account they hold.

Online service
Use it for
What you normally need
Savings Portal
Most West Brom savings accounts other than WeBSave.
Eight-digit savings account number, date of birth and registered PIN.
WeBSave
Accounts specifically branded and operated as WeBSave.
Your WeBSave User ID and password, plus additional security where requested.
Mortgage Portal
Viewing an existing West Brom mortgage.
Surname, date of birth, postcode and nine-digit mortgage account number.
Do not force the wrong login. West Brom’s Savings Portal specifically warns when a mortgage account is entered. If the details do not match the system you are using, return to the official login-selection page instead of repeatedly retrying.

Official login selectorChoose Your West Brom Login

After opening this link:

  1. Select Savings accounts or Mortgages.
  2. For savings, decide whether your account is a standard West Brom account or a WeBSave account.
  3. Open Savings Portal for non-WeBSave savings.
  4. Open WeBSave only for a WeBSave account.
  5. Use Mortgage Portal for an existing mortgage.
  6. If you are tracking a mortgage application rather than viewing a completed mortgage, use the application-tracking route instead.

West Brom Savings Portal Login, PIN and Account Access

The Savings Portal is the main online account service for West Brom savings accounts excluding WeBSave. It lets supported customers view balances and interest, review recent transactions and complete selected account-management tasks.

Account number Your savings account number is eight digits and can be found on statements, in a passbook or in the opening email.
Date of birth The portal asks for your date of birth in DD/MM/YYYY format.
Security PIN You need the PIN registered for the Savings Portal or automated telephone service.
Three failed attempts West Brom warns that online access can be blocked after three unsuccessful login attempts.

What the Savings Portal can help with

  • Check your account balance and interest rate.
  • View the 30 most recent transactions.
  • Request interest statements for earlier tax years.
  • Move eligible savings to a nominated account.
  • Transfer between supported West Brom accounts.
  • Close eligible accounts.
  • Update supported contact details.

When to stop and call

  • You have already failed the login more than once and are unsure of the PIN.
  • Your registered details do not match.
  • The account you expect is not showing.
  • You need urgent access to money restricted by product terms.
  • You see a transaction you do not recognise.

Official savings loginWest Brom Savings Portal

After opening this link:

  1. Check that you have a standard West Brom savings account and not a WeBSave account.
  2. Enter the eight-digit savings account number.
  3. Enter your date of birth using the requested format.
  4. Enter the PIN you registered for the Savings Portal or automated telephone service.
  5. If you have forgotten the PIN, use the reset route rather than guessing repeatedly.
  6. After login, review the last-login information and recent transactions before moving money.
First-time portal user: West Brom says you can create a security PIN online. If you already have a PIN for its automated telephone service, the same PIN can be used for the Savings Portal.

WeBSave Login: Use It Only for WeBSave Accounts

WeBSave is a separate West Brom online savings service. It uses its own official website at westbromwebsave.co.uk and should not be confused with the newer Savings Portal.

Official website westbromwebsave.co.uk.
First login details West Brom’s WeBSave help says customers receive a unique User ID and account information after the account is opened.
Login credentials The first login stage asks for a User ID and password.
WeBSave support 0345 604 8034, during published service hours.

Official WeBSaveWest Brom WeBSave Login

After opening this link:

  1. Confirm that your savings account is specifically a WeBSave account.
  2. Check that the website address is westbromwebsave.co.uk.
  3. Enter your WeBSave User ID and password.
  4. Complete any additional security step shown by the genuine service.
  5. If you have forgotten the password, use the official reset function.
  6. If the account is not a WeBSave product, return to West Brom’s main login selector and use the Savings Portal.

West Brom Savings Accounts: Choose by Access, Not Just AER

West Brom offers several different savings structures. The account paying the highest rate may be unsuitable if you need emergency access or cannot meet its regular-saving rules.

Account type
May suit
Check carefully
Easy access
Emergency funds and savings you may need without notice.
Variable rate, balance tiers, nominated-account rules and how the account can be operated.
Limited access
Savers expecting only occasional withdrawals.
How many withdrawals are permitted and whether additional withdrawals reduce the rate.
Regular saver
Building savings through monthly deposits.
Monthly limits, missed-payment rules, fixed term and whether withdrawals are allowed.
Fixed-rate bond
A lump sum you can leave alone until maturity.
Deposit window, maturity date and restrictions on early withdrawal or closure.
Cash ISA
Tax-free cash saving within current ISA rules.
Annual allowance, transfer acceptance, early-access charge and whether the ISA is easy or fixed access.

Official savingsCompare West Brom Savings Accounts

After opening this link:

  1. Choose the account category matching how you intend to save.
  2. Compare the current AER or tax-free rate.
  3. Check the minimum opening deposit and maximum balance or monthly deposit.
  4. Read the Withdrawal Conditions column before choosing the highest rate.
  5. Check whether the account is managed in branch, online, by post or through more than one route.
  6. Open the product-specific terms before applying or transferring a large balance.

West Brom Savings Rate Snapshot: 13 September 2026

These examples show how different West Brom savings products work. They are a dated snapshot, not a promise that the same products or rates will remain available.

5.00% AER Fixed Rate Regular Saver (Issue 8) at the review date, with up to £200 per calendar month after the opening deposit rules.
No withdrawals The current Fixed Rate Regular Saver does not allow withdrawals before the end of its fixed term.
4.15% tax-free/AER 1 Year Fixed Rate ISA published on 11 September 2026, fixed until 30 September 2027.
£1 minimum The September 2026 1 Year Fixed Rate ISA can currently be opened from £1, subject to the full product terms.
Access matters: the 1 Year Fixed Rate ISA currently permits early access but applies a 90-day loss of interest. The current regular saver offers a higher headline rate but does not permit withdrawals during the fixed term.

West Brom Cash ISAs and ISA Transfers

The ISA allowance for the 2026/27 tax year is £20,000 across your ISAs. West Brom currently offers fixed and variable Cash ISA options, and eligible products can accept ISA transfers.

Current-year allowance Up to £20,000 across your ISAs for the 2026/27 tax year, subject to HMRC ISA rules.
Transfer from another provider West Brom can arrange eligible ISA transfers rather than requiring you to withdraw the money yourself.
Fixed ISA access Early withdrawals can be permitted on some fixed ISAs but may carry an interest penalty.
Limited-access ISA Variable-rate options can reduce the rate after a stated number of withdrawals rather than blocking access completely.
Do not transfer an ISA by withdrawing it yourself. West Brom warns that if you want to move money from one ISA to another, you should request an ISA transfer. A normal withdrawal can lose the existing tax-free ISA status of that money.

Official Cash ISAsCompare West Brom Cash ISAs

After opening this link:

  1. Compare fixed and variable ISA options.
  2. Check the live tax-free/AER rate and minimum opening deposit.
  3. Read the Withdrawal Conditions carefully.
  4. If transferring an existing ISA, confirm that the account accepts transfers.
  5. Use West Brom’s formal transfer process rather than withdrawing the ISA yourself.
  6. Check any loss-of-interest charge before moving money out of a fixed ISA early.

Taking Money Out of a West Brom Savings Account

Withdrawal options depend on the product. Some accounts permit online transfers to a nominated bank account, while notice, limited-access and fixed accounts have extra conditions.

Easy-access account Usually designed to permit withdrawals, but check account-specific transfer and channel rules.
Notice account You may need to give the required notice before withdrawal. West Brom says notice can be given through the Savings Portal for supported accounts.
Fixed account Early access is generally restricted and may not be allowed except in exceptional circumstances.
ISA withdrawal Check the product terms and use a formal ISA transfer when moving the money to another ISA.
Large electronic withdrawal: West Brom states that it may contact you when an electronic payment of £50,000 or more is requested, or when a withdrawal is accompanied by new nominated-account details. Make sure the Society holds a current telephone number for you.

Official withdrawal helpWest Brom Savings Withdrawal Guidance

After opening this link:

  1. Identify whether your account is easy access, notice, fixed rate or an ISA.
  2. Read the product-specific terms for charges or withdrawal limits.
  3. For a notice account, submit the required notice before expecting payment.
  4. For a large electronic withdrawal, make sure your telephone contact information is current.
  5. For an ISA-to-ISA move, use a formal ISA transfer rather than a normal withdrawal.

West Brom Mortgages: First Home, Moving, Remortgage and Existing Customers

West Brom’s mortgage service covers new buyers, movers, remortgagers and existing customers. The right route depends on whether you are taking a new loan, porting an existing deal or changing an existing mortgage.

First-time buyer Check your deposit, affordability, buying costs and likely loan-to-value before choosing a deal.
Moving home West Brom states that its mortgages can be ported, subject to a new application and lending criteria.
Remortgage Compare rate, product fees, legal work, valuation and any Early Repayment Charge from your current lender.
Existing borrower Use specialist help for overpayments, term changes, Direct Debit changes, borrowing more, porting and redemption.
Basic eligibility screen: West Brom currently says the main applicant must be at least 21, another applicant at least 18, applicants normally cannot be over 75 at the end of the term, and standard mortgage terms run from 5 to 40 years. Its standard residential criteria also refer to eligible properties in England or Wales. Full lending criteria still apply.

Official mortgagesCompare West Brom Mortgages

After opening this link:

  1. Choose the correct journey: buying a first home, moving, remortgaging or managing an existing mortgage.
  2. Use the mortgage finder or calculator only as a starting estimate.
  3. Compare initial rate, APRC, product fee, monthly payment and Early Repayment Charge.
  4. Check the loan-to-value requirement.
  5. If you are unsure which mortgage type suits you, speak to a mortgage adviser rather than choosing solely from the displayed rate.
Your home may be repossessed if you do not keep up repayments on your mortgage. Mortgage approval depends on affordability, credit checks, property acceptability and West Brom’s current lending criteria.

West Brom Mortgage Portal: What You Can View Online

Existing West Brom mortgage customers have a separate Mortgage Portal. It is not the same service as the Savings Portal.

Nine-digit mortgage account number West Brom says this can be found on your mortgage statement and earlier correspondence.
Identity details The portal requires your date of birth, surname and postcode as part of access.
View balance The Mortgage Portal can show the mortgage balance, excluding applicable fees.
Check payment View the monthly payment and next payment date.
Check interest rate See the interest rate applying to the mortgage.
Remaining term Review how long remains on the mortgage.

Official mortgage portal helpWest Brom Mortgage Portal Help

After opening this link:

  1. Prepare the nine-digit mortgage account number.
  2. Follow the official Mortgage Portal login link from the help page.
  3. Enter the personal identification information requested by the secure service.
  4. Review the balance, interest rate, monthly payment and next payment date.
  5. For a mortgage change, use the appropriate mortgage-help route rather than assuming every change can be made inside the portal.

Existing Mortgage Help, Porting and Payment Difficulties

Existing borrowers may need more than an online balance. West Brom provides separate support for porting, overpayments, term changes, transfer of equity, repayment-method changes and customers worried about meeting monthly payments.

0345 241 4526 Published residential mortgage customer-service number.
0800 298 0008 Published new mortgage enquiry number.
0800 083 8031 Mortgage Support number for customers worried about payments.
0345 241 0593 Alternative Mortgage Support number.
Contact West Brom early if payments may become difficult. The Society says simply talking to its Mortgage Support team does not affect your credit rating; missed payments can.

Official payment supportWest Brom Mortgage Payment Difficulties

After opening this link:

  1. Contact the Mortgage Support team before a payment is missed where possible.
  2. Prepare your mortgage account information and a realistic picture of household income and essential spending.
  3. Explain whether the difficulty is temporary or likely to continue.
  4. Ask what options may apply to your circumstances and what each option does to future interest and repayments.
  5. Do not cancel the mortgage Direct Debit without understanding the consequences.

West Brom Branches: Opening Hours, Local Services and Appointments

West Brom’s branch network is particularly concentrated around the West Midlands. Local hours vary, and some locations offer longer counter hours or mortgage-adviser appointments on selected dates.

West Bromwich New Square 41 New Square, West Bromwich, West Midlands B70 7PP. Telephone: 0345 241 7567.
Walsall 1 Greybury House, Bridge Street, Walsall, West Midlands WS1 1JY.
Wolverhampton 2–3 Victoria Street, Wolverhampton, West Midlands WV1 3NP.
Birmingham locations West Brom also lists branches in areas including Perry Barr, Great Barr, Kingstanding, Kings Heath, Northfield and Washwood Heath.
Check before travelling: branch hours are not identical. Individual branch pages also show wheelchair accessibility, counter service, hearing loops and whether mortgage advisers are available on selected dates and times.

Official branch finderFind a West Brom Branch

After opening this link:

  1. Search for the town or branch closest to you.
  2. Open the individual branch page.
  3. Check weekday and Saturday opening times.
  4. Review the facilities and services shown for that branch.
  5. If you need mortgage advice, check whether an adviser is available and whether an appointment is appropriate.
  6. Check Bank holiday closures before making a special journey.

West Brom Fraud, Scam and Online Security Help

West Brom says it uses encryption, firewalls, layered authentication, extra checks for certain transactions and automatic online time-outs to protect customers. Customers still need to treat unexpected calls and messages carefully.

West Brom says it will never ask you to

  • Share your PIN or password.
  • Share a one-time passcode.
  • Transfer your money because a caller tells you to.
  • Log in to savings or mortgage services through a link in an email.
  • Allow someone to control your device.
  • Lie about a transaction.
  • Ignore security warnings.

If something feels wrong

  • End the call or message conversation.
  • Do not approve the payment or login request.
  • Contact West Brom through a trusted number.
  • Check recent savings transactions.
  • Save suspicious messages, telephone numbers and payment details.
0345 241 3785 Customer Service and fraud-reporting route during published opening hours.
0121 796 7444 West Brom publishes this as an anytime voicemail number for reporting fraud or a scam.
phishing@westbrom.co.uk Published address for forwarding suspicious calls or messages.

Official security centreWest Brom Fraud and Security Centre

After opening this link:

  1. If money is currently at risk, use the report-fraud route first.
  2. Choose the scam or security topic matching what happened.
  3. Do not use a login link contained in the suspicious email or message.
  4. Change compromised security information through the official service where instructed.
  5. Forward suspicious messages to West Brom’s published phishing address when appropriate.

West Brom FSCS Protection: Current £120,000 Limit

Eligible West Brom deposits are currently protected by the Financial Services Compensation Scheme up to £120,000 per eligible person, per authorised firm, subject to the scheme’s rules.

£120,000 Current standard FSCS deposit-protection limit per eligible person, per authorised firm.
1 December 2025 The UK standard deposit-protection limit increased from £85,000 to £120,000 on this date.
£1.4 million FSCS can provide temporary high-balance protection up to this level for certain qualifying life events, normally for up to six months.
Older wording warning: some older West Brom product material may still contain the previous £85,000 FSCS figure. The current West Brom savings hub and the FSCS itself state that the standard deposit limit is now £120,000 following the increase on 1 December 2025.

Current official protectionWest Brom Current Savings Protection Notice

After opening this link:

  1. Find the current “Your savings are protected” information.
  2. Check the protection limit currently displayed.
  3. Add together eligible deposits you hold under the same authorised firm rather than treating each account as a separate £120,000 limit.
  4. If you recently received a large amount from a qualifying life event, check the temporary high-balance rules directly with FSCS.

Official FSCSFSCS Banks and Building Societies Protection

After opening this link:

  1. Read the current deposit limit rather than relying on an old account leaflet.
  2. Use the protection checker if you hold large balances across several brands.
  3. Check whether multiple brands share the same banking licence.
  4. Review temporary high-balance protection if your balance came from a qualifying major life event.

How to Make a Complaint to West Brom Building Society

If a savings, mortgage, digital-access or service problem has not been resolved, make the complaint specific. Explain what happened, what you already tried and what outcome you want.

Account, mortgage or application reference.
Important dates in chronological order.
Branch or team already contacted.
Relevant statements, emails or screenshots.
Financial or practical impact.
The resolution you are asking West Brom to consider.

Official complaintsWest Brom Feedback and Complaints

After opening this link:

  1. Choose whether you are making a complaint or providing general feedback.
  2. Explain the problem in date order.
  3. Do not include passwords, PINs or unnecessary account-security information.
  4. If you require a response, select the appropriate response option.
  5. Keep a copy of your submission and any complaint reference.
  6. Save West Brom’s written response in case the matter later needs external review.

West Brom Building Society Contact Details, Address and Map

West Brom Building Society Head Office

Address:
2 Providence Place
West Bromwich
B70 8AF
United Kingdom

Customer Service / savings: 0345 241 3785

WeBSave: 0345 604 8034

Residential mortgages: 0345 241 4526

New mortgage enquiries: 0800 298 0008

Published Customer Service hours:
Monday–Friday: 8:30am–6:00pm
Saturday: 8:30am–12:30pm

Open Head Office in Google Maps

The head office is not the same as your local counter-service branch. For savings deposits, withdrawals or face-to-face account help, check the official branch finder first.

Common West Brom Account Mistakes That Waste Time

Using Savings Portal for WeBSave WeBSave accounts use a separate West Brom website and login process.
Using a mortgage number in Savings Portal A mortgage belongs in the Mortgage Portal rather than the savings login.
Guessing the PIN repeatedly West Brom says Savings Portal access can be blocked after three failed login attempts.
Moving an ISA manually A normal withdrawal can cause the money to lose existing ISA tax-free status. Use an ISA transfer.
Choosing the highest AER automatically The current highest-rate example has strict monthly and withdrawal conditions.
Expecting fixed savings to behave like easy access Early withdrawal may be prohibited or carry an interest penalty depending on the product.
Ignoring an Early Repayment Charge A lower mortgage rate can still cost more if leaving the current deal triggers a substantial ERC.
Relying on an old £85,000 FSCS leaflet The current UK standard deposit-protection limit is £120,000 from 1 December 2025.

Choose the Best West Brom Service Channel

Task
Best starting route
When to change route
View standard savings
Savings Portal.
Call if the account does not appear or online access is blocked.
Manage WeBSave
westbromwebsave.co.uk.
Call the WeBSave team if login or product-specific help is required.
View mortgage
Mortgage Portal.
Call Mortgage Services for account changes, redemption or complex instructions.
Large savings withdrawal
Savings Portal where the account permits it.
Be ready for security contact, particularly at £50,000 or more or when nominated details change.
Mortgage payment difficulty
Mortgage Support team.
Contact early rather than waiting for arrears to build.
Suspicious call or payment
Verified West Brom fraud/security route.
Do not continue through the caller, message or email that caused the concern.

Related UK Building Society Guides

If your priority is savings access, branch service, online account management or mortgage support, comparing another mutual can help you understand what differs before switching provider.

Nationwide Building Society: Mortgages, Savings & Help Coventry Building Society: Savings, Mortgages & Account Help Yorkshire Building Society Login, Savings, Mortgages & Contact Skipton Building Society Login, Savings, Mortgages & Contact

Official West Brom Building Society Resources

Use the official resource that directly controls your task. Rates, opening times and service procedures can change after this article is reviewed.

West Brom Official Website Official Login Selector Savings Portal WeBSave Mortgage Portal Help Savings Accounts Cash ISAs Savings Withdrawals Mortgages Mortgage Payment Support Branch Finder Fraud & Security Contact West Brom Complaints

How This West Brom Guide Was Checked

Official login selector reviewed.
Savings Portal credentials and lockout warning checked.
WeBSave login route checked.
Mortgage Portal requirements checked.
Current savings categories reviewed.
September 2026 savings examples checked.
2026/27 Cash ISA allowance and transfer guidance reviewed.
Savings withdrawal security checks reviewed.
Mortgage eligibility and porting guidance checked.
Mortgage Support numbers checked.
West Midlands branch information reviewed.
Fraud and phishing guidance checked.
Current £120,000 FSCS limit checked against West Brom and FSCS.
Internal Building-Society.org links checked against published guides.

Last meaningful editorial review: 13 September 2026. Live savings and mortgage rates are deliberately treated as time-sensitive rather than permanent page facts.

Independent Financial Information and Safety Notice

Building-society.org is an independent informational website. It is not West Bromwich Building Society, West Brom Building Society, the Financial Conduct Authority, Prudential Regulation Authority, Financial Services Compensation Scheme or Financial Ombudsman Service.

This page cannot access your savings, verify your identity, approve borrowing, change a mortgage, transfer an ISA or provide personalised financial advice. Use the West Brom’s official secure services whenever personal or financial information is required.

Verify before acting: savings rates, mortgage rates, account availability, withdrawal rules, ISA conditions, opening hours and service procedures can change. Confirm material decisions through the relevant official source.

West Brom Building Society FAQs

1. What is the official West Brom Building Society login?

Use West Brom’s official login selector at westbrom.co.uk/log-in. It directs standard savings accounts to the Savings Portal, WeBSave accounts to the separate WeBSave service and existing mortgages to the Mortgage Portal.

2. What do I need to log in to the West Brom Savings Portal?

You normally need your eight-digit savings account number, date of birth and registered PIN. West Brom says the account number can be found on statements, in a passbook or in the email sent when the account was opened.

3. Is WeBSave the same as the West Brom Savings Portal?

No. WeBSave is a separate online service for WeBSave accounts and uses westbromwebsave.co.uk. Other supported savings accounts use the West Brom Savings Portal.

4. What is West Brom Building Society’s savings phone number?

West Brom publishes 0345 241 3785 for savings and general Customer Service. Current published hours are Monday to Friday 8:30am–6:00pm and Saturday 8:30am–12:30pm.

5. How do I transfer an ISA to West Brom Building Society?

Choose a West Brom Cash ISA that accepts transfers and use the formal ISA transfer process. Depending on the product and application route, transfer information can be collected during an online application or through the appropriate transfer authority form.

6. Can I withdraw money from a West Brom fixed-rate savings account?

It depends on the exact product. Some fixed savings accounts do not allow withdrawals during the fixed term, while fixed-rate Cash ISAs can permit access subject to an interest penalty. Always check the product-specific terms before depositing money you may need early.

7. How do I view my West Brom mortgage online?

Use the official Mortgage Portal. West Brom says you will normally need your surname, date of birth, postcode and nine-digit mortgage account number, which can be found on mortgage statements and correspondence.

8. Can I move my existing West Brom mortgage to a new home?

West Brom says its mortgages can be ported to another property, subject to a new mortgage application, affordability and lending criteria. An Early Repayment Charge can still matter in some situations, particularly if you reduce the borrowing.

9. How much FSCS protection do West Brom savings have?

Eligible deposits are currently protected up to £120,000 per eligible person, per authorised firm, subject to FSCS rules. The UK standard limit increased from £85,000 to £120,000 on 1 December 2025.

10. Is Building-society.org the official West Brom Building Society website?

No. Building-society.org is an independent information website. Use westbrom.co.uk, apps.westbrom.co.uk and westbromwebsave.co.uk through West Brom’s official navigation for secure account access and transactions.

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