Newbury Building Society: Savings, Mortgages & Online Services

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Independent Berkshire, Hampshire & Oxfordshire Member Guide

Newbury Building Society: Savings, Mortgages & Online Services

People searching for Newbury Building Society usually need to complete a practical task: sign in to myaccounts, use the mobile app, compare savings rates, transfer a Cash ISA, find a branch, review a mortgage, arrange a product switch or get help when mortgage payments are becoming difficult.

Newbury combines digital account management with a substantial regional branch network. Its myaccounts service can show eligible savings and mortgage information, while ten branches across Berkshire, Hampshire and Oxfordshire continue to provide face-to-face savings and mortgage support.

Open Official myaccounts Login Compare Official Savings Choose Your Task
Independent website and security notice: Building-society.org is not Newbury Building Society and cannot view, unlock, withdraw from, transfer, close or change a Newbury savings or mortgage account. Never enter your myaccounts password, memorable word, activation code, verification code or complete financial security information on this website.

Meaningful editorial review: 16 September 2026. Savings rates, mortgage pricing, digital-service alerts and branch arrangements can change. Re-check the current Newbury Building Society page before moving money, applying or changing a mortgage.

Newbury Building Society: Quick Answers

Founded 1856, originally as The Newbury Permanent Benefit Building and Investment Society.
Mutual An independent member-owned building society rather than a shareholder-owned bank.
Main telephone 01635 555700.
myaccounts help 0800 988 4857.
Head office 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE.
Branch network 10 branches across Berkshire, Hampshire and Oxfordshire.
Online services myaccounts and the Newbury mobile app support eligible savings accounts and can also show mortgage-account information.
FSCS Eligible deposits are protected up to the current £120,000 standard FSCS limit per eligible depositor, subject to scheme rules.
Current service alert: at this September 2026 review Newbury is reporting an issue affecting delivery of some SMS codes to landlines. If you are waiting for a code and it has not arrived, the Society currently asks customers to call the myaccounts team on 0800 988 4857. Check the live support page because this temporary issue may be resolved.

What Do You Need From Newbury Building Society?

Start with the job you need to complete. Newbury’s digital account service, savings applications, mortgage advice and mortgage payment-support routes solve different problems.

Online account Log in or register

Use myaccounts for eligible savings and mortgage account information.

Open myaccounts guidance
Savings Compare accounts and rates

Choose easy access, notice, restricted access, fixed-rate, ISA, children’s or business savings.

Open savings guidance
First home Save a deposit

The Home Saver combines regular saving with a possible £500 mortgage bonus for qualifying first-time buyers.

Open Home Saver guidance
Mortgage Buy, remortgage or build

Newbury offers residential, Shared Ownership, self-build, buy-to-let and other mortgage routes.

Explore mortgages
Existing borrower Manage or change your mortgage

View mortgage details online and use Newbury’s existing-customer route for product or account changes.

Existing mortgage help
Face to face Find one of 10 branches

Use branches across Berkshire, Hampshire and Oxfordshire for supported savings and mortgage help.

See branch details

What Newbury Building Society Does

Newbury Building Society is an independent mutual whose history dates to 1856. It provides savings accounts and mortgages to customers across England and Wales while retaining a regional high-street network in Berkshire, Hampshire and Oxfordshire.

Its service model is a mix of traditional and digital banking. Depending on the account, a saver may be able to use myaccounts, the mobile app, a passbook, a branch or post. Mortgage customers can also use myaccounts to view selected mortgage information.

Personal savings Easy-access, restricted-access, notice, fixed-rate, Cash ISA and children’s accounts.
Business savings Separate deposit options are available to qualifying limited companies and LLPs.
Residential mortgages First-time buyer, home-moving and remortgage products, subject to current criteria.
Specialist mortgages Shared Ownership, self-build, buy-to-let, retirement and other lending routes are included in the current range.
Regional but not branch-only: Newbury now combines ten physical branches with myaccounts and a mobile app, so customers can retain face-to-face access while using digital services for many routine savings and mortgage tasks.

Official Newbury Newbury Building Society Official Website

After opening this link:

  1. Choose Savings or Mortgages according to your actual task.
  2. Use myaccounts Login only for the official online account service.
  3. Open individual products to check current rates and conditions.
  4. Use Find a Branch if you need passbook, cash, identification or face-to-face support.
  5. Before entering account information, confirm that you are still using newbury.co.uk or its official secure online service.

Newbury myaccounts: Savings and Mortgage Online Services

Newbury’s myaccounts service is broader than a basic savings login. Registered customers can view supported savings accounts, while eligible mortgage customers can also see mortgage information such as balance, remaining term, repayment type, interest rate and payments made.

Savings balances View supported account balances, rates and transaction history.
Open savings accounts Registered customers can apply for qualifying new online savings products.
Move savings Transfer supported withdrawals to a registered nominated bank account or another eligible Newbury account.
Debit-card deposits Eligible savings accounts can be funded using the debit-card option inside myaccounts.
Mortgage information Eligible borrowers can view mortgage balance, rate, term, repayment type and payment history.
Secure messaging Use authenticated messaging for supported service questions without putting account details into ordinary email.

Official digital service Newbury myaccounts and Mobile App

After opening this link:

  1. Read the current features available through myaccounts and the app.
  2. If you have never registered, choose the official Register route first.
  3. Returning users should use Newbury’s Login route.
  4. Use secure messaging for supported account queries after you are authenticated.
  5. Call 0800 988 4857 if registration, verification or account display is not working.

How to Register for Newbury myaccounts

myaccounts registration includes both electronic and postal security steps. That means you may be able to create your profile before full transaction access is available.

Minimum age You must be at least 18 to use myaccounts.
Account holder You need to be the registered account holder; separate restrictions apply to nominees, trustees, executors and administrators.
Activation code Newbury emails an activation code during the registration process.
Postal verification A verification code is posted to the registered address and is normally expected within about five business days.

Official registration Register for Newbury myaccounts

After opening this link:

  1. Enter the information Newbury requests to locate your existing account.
  2. Create the password and memorable word requested during setup.
  3. Watch your registered email for your username and activation instructions.
  4. Enter the emailed activation code into myaccounts.
  5. Wait for Newbury to post the separate verification code to your registered address.
  6. Enter that verification code in the My Profile area when it arrives.
  7. Complete any additional identity checks requested before attempting withdrawals.
Joint account: Newbury’s current myaccounts registration guidance says a joint account must be set up so that a single signatory can operate it for online access.

Newbury Mobile App: What You Can Do

Once you are registered for myaccounts, the mobile app offers many of the same services on a phone or tablet. Mortgage customers can use it for account viewing as well as savings customers.

View savings See account number, account type, current interest rate, balance and historical transactions.
Open or close eligible savings Supported online accounts can be opened or closed through the app.
Withdraw money Send supported withdrawals to your linked nominated account or another Newbury account.
Add funds Pay into qualifying savings accounts by debit card.
Mortgage view See balance, remaining term, repayment method, interest rate and mortgage payments.
Secure messages Send and receive authenticated messages after the required verification has been completed.

Official app help How to Use the Newbury Building Society App

After opening this link:

  1. Register for myaccounts before trying to use the mobile app.
  2. Use Newbury’s official links to locate the Apple App Store or Google Play listing.
  3. Complete the app’s security setup.
  4. If one of your accounts is missing, check whether the mailed verification code has been entered.
  5. Call the myaccounts team if you need a new verification code.

Paying In and Withdrawing Money Through myaccounts

Online access does not mean every account has identical transaction limits. The underlying savings-account terms still control whether money can be withdrawn and whether notice is required.

£50,000 General maximum online withdrawal to a nominated account, except where individual account terms set a lower limit.
Before 3pm Eligible withdrawals of £50,000 or less requested on a business day are currently scheduled to be sent the same day.
1 nominated account Online withdrawals rely on registered nominated bank-account details.

Pay money in

  • Bank transfer using Newbury’s current published payment instructions.
  • Debit card through myaccounts for supported savings.
  • Cheque by post or branch.
  • Cash at a Newbury branch, subject to cash and coin rules.

Withdraw money

  • Transfer to the verified nominated account.
  • Transfer to another eligible Newbury account.
  • Request a cheque where supported.
  • Use branch or postal routes for transactions that exceed the online limit or need a passbook.

Official withdrawal help Newbury myaccounts Withdrawal Instructions

After opening this link:

  1. Check that your nominated bank account has been registered.
  2. Open the savings account you want to withdraw from.
  3. Select Payments and then Withdraw funds.
  4. Select the verified nominated account.
  5. Check the transaction limit applying to your specific savings product.
  6. For notice accounts, follow the future-dated withdrawal process rather than expecting immediate access.
Security: Newbury’s ordinary contact form cannot accept transfer instructions, password-reset requests or transaction instructions. Use myaccounts, a branch or another authenticated route for those tasks.

Newbury Building Society Savings Accounts

Newbury’s savings range serves several different jobs. Decide first whether you need access, can wait through a notice period, want a fixed return, need tax-free ISA status or are saving for a child or first home.

Savings type
May suit
Check carefully
Easy access
Money you may need without a notice period.
Eligibility, balance tiers and whether the account is for new or existing members.
Restricted access
Savings you can leave alone most of the time.
Withdrawal limits, penalties and notice periods.
Fixed-rate bond
A lump sum you can leave until a specified maturity date.
Minimum deposit and the rule that withdrawals may not be allowed during the fixed term.
Cash ISA
Cash savings where eligible interest remains tax-free under ISA rules.
Notice period, transfer rules, flexibility and annual ISA contributions.
Children’s savings
Saving for a child or helping a young person develop a savings habit.
Age, who operates the account, Junior ISA rules and access to money.
Business savings
Eligible limited companies or LLPs holding surplus business cash.
Entity eligibility, legal ownership and notice period.

Official savings finder Compare Newbury Building Society Savings Accounts

After opening this link:

  1. Choose the account type and rate type you need.
  2. Compare AER with the minimum balance.
  3. Look at the “Manage your money” column to see whether online, branch or postal service applies.
  4. Check the “Accessing your money” rule.
  5. Open the individual account and read the full Summary Box.
  6. Check whether applications are limited to residents of England or Wales or another stated operating area.
  7. Keep a copy of the terms that apply when your account is opened.

Newbury Savings Rate Snapshot: September 2026

These examples were displayed on Newbury’s official savings pages at the time of this review. They are useful for understanding how access and eligibility differ, but they are not guaranteed future rates.

Example account
Rate shown
Important condition
Fixed Rate Bond – 3 November 2027
4.35% AER fixed
£5,000+ and no withdrawals until the stated maturity date.
ISA Fixed Rate Bond
4.30% tax-free/AER fixed
£5,000+; fixed-term ISA with no access until its stated maturity date.
180 Day Cash ISA
3.75% tax-free/AER variable
£50+; 180 days’ notice is required.
Access 180
3.75% AER variable
£10,000+ and 180 days’ notice.
Existing Member Account
3.30% AER variable
Member eligibility applies; no notice required.
Home Saver
3.00% AER variable
Regular deposits and only two withdrawals per calendar year.
Welcome to Newbury
3.00% AER variable
Designed for qualifying new savers; £50 minimum and a current £8,000 maximum balance.
Do not rank accounts on AER alone. The fixed bond, 180-day account, existing-member account and Home Saver all serve different purposes. Access restrictions and eligibility can matter more than a small difference in rate.

Newbury Home Saver: Saving for a First Home

Newbury’s Home Saver is designed around building a first-home deposit rather than keeping unrestricted emergency cash. The account currently requires regular monthly saving and allows two withdrawals per calendar year.

Opening balance Current minimum opening and operating balance is £10.
Monthly saving Current minimum monthly deposit is £10 and maximum monthly deposit is £500.
Account limit Current maximum balance is £20,000, with product rules explaining what happens at the limit.
Access Two withdrawals are currently permitted per calendar year.
£500 first-time buyer bonus: Newbury currently states that qualifying Home Saver customers can receive a £500 cash bonus after completing an eligible new Newbury residential mortgage. Among the conditions, the account must normally have been held and operated for at least 12 months, at least £5,000 must have been saved, the borrowers must be first-time buyers and the qualifying mortgage application must not have been submitted through an intermediary.

Official first-home saver Newbury Building Society Home Saver

After opening this link:

  1. Check the live variable interest rate.
  2. Read the monthly contribution conditions.
  3. Review the two-withdrawal limit before putting emergency funds into the account.
  4. Read the complete £500 mortgage-bonus conditions.
  5. Check how long the account must be held before the bonus can apply.
  6. Compare Newbury’s mortgage with the wider market rather than choosing a mortgage only to receive the bonus.

Newbury Cash ISAs and ISA Transfers

Newbury currently offers fixed, notice, easy-access and Junior Cash ISA options. Its adult variable-rate ISAs are described as flexible, which can allow qualifying withdrawals and replacements without using additional annual allowance, subject to the specific product and ISA rules.

£20,000 Overall ISA subscription allowance for the 2026/27 tax year.
£9,000 Current Junior ISA annual subscription limit.
Online + branch + post Adult ISAs can be available through several application and management channels depending on product.
Fixed-rate ISA Useful when you can leave the money until the stated maturity date.
Notice Cash ISA Current options include 60, 90 and 180-day notice products.
Easy Access Cash ISA Designed for savers who need tax-free status with easier access.
Junior Cash ISA Tax-free savings for an eligible child with no normal withdrawals before the statutory access point.

Official ISA range Newbury Building Society Cash ISAs

After opening this link:

  1. Compare fixed, notice and easy-access ISA options.
  2. Check the minimum balance.
  3. Read whether the specific account is flexible.
  4. If moving an existing ISA from another provider, use Newbury’s formal ISA transfer process.
  5. Do not withdraw an old ISA into an ordinary bank account unless you understand how that affects its tax status.
  6. Monitor total ISA subscriptions across all providers.
Future Cash ISA change: Newbury’s November 2025 guidance says the Cash ISA subscription limit is due to reduce to £12,000 from April 2027 for many savers under 65, while the 2026/27 allowance remains £20,000. Use the tax-year rules that apply when you actually make the contribution.

Newbury Building Society Mortgages

Newbury’s mortgage range covers mainstream residential borrowing alongside specialist routes. The Society offers mortgage appointments by phone, video call and in branch, giving borrowers a route to speak with an adviser rather than relying only on an automated online decision.

First-time buyer Residential and Shared Ownership routes, including products designed for lower deposits.
Home mover Residential borrowing for eligible customers moving property.
Remortgage Products for moving an eligible existing mortgage to Newbury.
Shared Ownership Newbury currently lends up to 95% of the share on qualifying Shared Ownership cases.
Self-build Specialist stage-payment lending for eligible builds within Newbury’s approved postcode area.
Buy to Let Separate landlord mortgage options are available subject to lending criteria.
Retirement borrowing Later-life mortgage routes are included within the Society’s current mortgage navigation.
Existing borrower Separate product-transfer and mortgage-management services are available to current customers.

Official mortgages Newbury Building Society Mortgages

After opening this link:

  1. Choose first-time buyer, moving home, remortgage, self-build, buy-to-let or retirement borrowing.
  2. Open the individual product page.
  3. Compare the initial rate, APRC and application fee.
  4. Check the maximum LTV and minimum loan.
  5. Read Early Repayment Charge and overpayment rules.
  6. Book an appointment if you want personalised mortgage advice.
Mortgage warning: your home may be repossessed if you do not keep up repayments on your mortgage. A lower headline interest rate does not automatically mean the cheapest mortgage once product fees, valuation costs and Early Repayment Charges are included.

Newbury Shared Ownership Mortgages

Shared Ownership is one of Newbury’s stronger first-time-buyer routes. You buy a share of the home and normally pay rent to the housing provider on the share you do not own.

Newbury currently offers Shared Ownership mortgages up to 95% loan-to-value of the share being purchased, meaning an eligible buyer may need a deposit equal to 5% of their purchased share rather than 5% of the property’s full market value.

Up to 95% of share Current products include borrowing up to 95% of the share on qualifying cases.
Scheme approval You normally need to be accepted for Shared Ownership through the appropriate housing association, local authority or scheme route.
England & Wales Current Shared Ownership eligibility covers qualifying properties in England or Wales, with some London restrictions.
Staircasing Existing Shared Ownership customers may be able to buy additional shares, subject to current mortgage and housing-provider rules.

Official Shared Ownership Newbury Shared Ownership Mortgages

After opening this link:

  1. Check that you meet the Shared Ownership scheme requirements.
  2. Confirm the share you plan to purchase.
  3. Check the mortgage’s maximum LTV of that share.
  4. Budget for both mortgage payments and rent/service charges on the remaining share.
  5. Read the current fixed or variable product terms.
  6. Ask about staircasing if you already have a Newbury Shared Ownership mortgage.

Newbury Self-Build Mortgages and GoGreen Reward

Newbury’s self-build mortgage uses stage payments as the build progresses. During construction, interest-only servicing can help some borrowers manage the fact that they may be paying for a current home or other accommodation while the new property is being built.

Stage releases Mortgage funds are released as the build reaches agreed stages.
Current maximum LTV The current self-build product displays a maximum 75% LTV.
Approved postcode area Self-build lending is restricted to qualifying properties within Newbury’s published postcode area.
GoGreen Reward Newbury currently offers to refund half the qualifying application fee when the completed property achieves EPC A or B under the reward conditions.

Official self-build Newbury Self-Build Mortgages

After opening this link:

  1. Check whether the build is within Newbury’s current postcode lending area.
  2. Review the maximum LTV and current product rate.
  3. Understand how stage payments will be released.
  4. Budget for valuation fees, application fees and construction contingencies.
  5. Read the GoGreen Reward terms if you are targeting an EPC A or B home.
  6. Book a mortgage appointment before assuming the project meets the Society’s criteria.

Existing Newbury Mortgage Customers

Existing borrowers can view key mortgage information through myaccounts or the app and use Newbury’s mortgage-support pages for changes such as Direct Debit instructions, overpayments, term changes or repaying the mortgage.

View mortgage online See balance, interest rate, repayment method, remaining term and payments through supported myaccounts access.
Product transfer Existing-customer mortgage products can be available without the purchase or remortgage fee charged to a new application.
Overpayments Check your specific mortgage offer and current product rules before making a large overpayment.
Redemption Request an up-to-date redemption figure rather than treating the balance on an annual statement as an exact settlement amount.

Official existing borrower Newbury Existing Customer Mortgage Options

After opening this link:

  1. Check when your existing mortgage product ends.
  2. Review current existing-borrower products.
  3. Compare any transfer fee, monthly payment and Early Repayment Charge.
  4. Check whether your circumstances require mortgage advice rather than a simple rate switch.
  5. Compare a Newbury transfer against suitable remortgage options elsewhere.

Difficulty Paying a Newbury Mortgage

Newbury asks borrowers to contact its Payment Support Team as soon as possible when mortgage payments are becoming difficult. You do not need to wait for the mortgage to fall into serious arrears before asking for help.

01635 555588 Dedicated Mortgage Payment Support Team.
9am–5pm Monday–Friday, with Wednesday opening from 9:30am.
Email support paymentsupport@newbury.co.uk.

Official mortgage support Newbury Mortgage Support and Mortgage Charter

After opening this link:

  1. Read the current support options before cancelling a Direct Debit or intentionally missing a payment.
  2. Prepare a realistic household budget.
  3. Call 01635 555588 or use the official payment-support email.
  4. Explain whether your difficulty is temporary or longer term.
  5. Ask what any temporary arrangement means for future payments, interest and your credit file.
  6. Keep a copy of any support arrangement agreed.

Newbury Building Society Branches, Addresses and Map

Newbury currently operates ten branches across Berkshire, Hampshire and Oxfordshire. The branches support savings-account opening and mortgage appointments as well as counter services.

Newbury Branch

Address:
105b Northbrook Street
Newbury
RG14 1AA

Phone: 01635 522588

Opening hours:
Monday: 9am–5pm
Tuesday: 9am–5pm
Wednesday: 9:30am–5pm
Thursday: 9am–5pm
Friday: 9am–5pm
Saturday: 9am–12pm
Sunday: Closed

The branch provides full counter service, savings-account opening, mortgage appointments, wheelchair/level access, a hearing loop, customer WiFi and a private appointment room.

Open Newbury Branch in Google Maps

Abingdon

34 Bury Street
Abingdon
OX14 3QY

Phone: 01235 527750

Alton

47 High Street
Alton
GU34 1PF

Phone: 01420 84275

Andover

35 High Street
Andover
SP10 1LJ

Phone: 01264 361455

Basingstoke

5–6 Chelsea House
Festival Place
Basingstoke
RG21 7JR

Phone: 01256 816813

Didcot

25 The Orchard Centre
Didcot
OX11 7LG

Phone: 01235 813431

Hungerford

127 High Street
Hungerford
RG17 0DL

Phone: 01488 684705

Newbury

105b Northbrook Street
Newbury
RG14 1AA

Phone: 01635 522588

Thatcham

4 High Street
Thatcham
RG19 3JD

Phone: 01635 864996

Winchester

143 High Street
Winchester
SO23 9AY

Phone: 01962 852716

Wokingham

19 Broad Street
Wokingham
RG40 1AU

Phone: 0118 978 5945

Official branch finder Find a Newbury Building Society Branch

After opening this link:

  1. Choose the branch closest to you.
  2. Open the individual location page.
  3. Check current weekday and Saturday opening hours.
  4. Review accessibility and branch facilities.
  5. If opening savings or discussing a mortgage, Newbury recommends booking ahead to avoid disappointment.
Head office is separate: Newbury’s registered/head office is at 90 Bartholomew Street, Newbury, RG14 5EE. The Society states that there is no visitor parking at Head Office, so for ordinary customer service the Northbrook Street branch may be more appropriate.

Newbury Building Society Contact Details

Main phone 01635 555700.
General email enquiries@newbury.co.uk.
myaccounts help 0800 988 4857.
Mortgage support 01635 555588 for payment difficulties.
Head office 90 Bartholomew Street, Newbury, Berkshire, RG14 5EE.
Financial Services Register Newbury publishes registration number 206077.
Head-office/customer-support hours: Monday, Tuesday, Thursday and Friday 9am–5pm; Wednesday 9:30am–5pm. Saturday telephone support on 0800 988 4857 is currently for myaccounts savings support only.

Official contact Contact Newbury Building Society

After opening this link:

  1. Choose telephone, email, branch or the secure contact route matching your enquiry.
  2. For myaccounts problems, use the specialist 0800 988 4857 number.
  3. For an ordinary branch visit, use the branch finder rather than travelling to Head Office automatically.
  4. Check the email-address guidance if you are verifying whether a message really came from Newbury.
  5. Never email a password, memorable word or one-time verification code.

Fraud, Scam and myaccounts Security

Newbury says it will never ask for your online passwords or memorable information by telephone or email, never ask for security details in full and never ask you to move money to another account for “safekeeping”.

Newbury says it will never

  • Ask for your online password over the phone or by email.
  • Ask for all security information in full.
  • Ask you to move money to another account for safekeeping.
  • Need remote access to your device to protect your savings.

If something looks wrong

  • Stop the payment or conversation.
  • Call Newbury on 01635 555700.
  • Keep suspicious texts, emails and telephone numbers.
  • Change compromised security details through the official service.
  • Report suspected fraud using the current official fraud-reporting route where appropriate.
Three failed entries: Newbury says it blocks access to myaccounts after security information is incorrectly entered three consecutive times. Use the official recovery/support route rather than continuing to guess.

Official fraud hub Newbury Fraud and Online Security

After opening this link:

  1. Read the warning signs matching the call, email, text or payment you are worried about.
  2. Do not use contact details supplied by the suspected scammer.
  3. Call Newbury through its independently verified official number.
  4. Tell the Society immediately if account security may have been compromised.
  5. Keep useful evidence such as telephone numbers, messages and payment information.

Newbury Building Society FSCS Protection

Eligible deposits with Newbury Building Society are covered by the Financial Services Compensation Scheme. The current standard protection limit is £120,000 per eligible depositor, per bank, building society or credit union.

£120,000 Current standard limit per eligible depositor.
Aggregated Eligible deposits with the same authorised institution are combined for standard protection purposes.
Joint accounts The protection limit applies separately to each eligible depositor, subject to FSCS rules.
Do not treat £120,000 as an account recommendation. Protection depends on eligibility and legal ownership. Check FSCS directly if you hold an unusually large balance, business savings, money as a trustee or funds for another person.

Official UK protection scheme Financial Services Compensation Scheme

After opening this link:

  1. Confirm the standard protection limit currently in force.
  2. Check whether your deposit is eligible.
  3. Review aggregation rules for multiple accounts.
  4. Check special protection if you temporarily hold a very large balance because of a qualifying life event.

How to Make a Complaint to Newbury Building Society

Newbury accepts complaints by post, in branch, telephone and email. A useful complaint explains what happened, when it happened, which account or mortgage was affected and what resolution you want the Society to consider.

10 working days Newbury states that it aims to resolve complaints within this period where possible.
3 business days If unresolved by then, Newbury says it will acknowledge the complaint and identify the person handling it.
8 weeks Latest point stated for a final response under its published process.
6 months Published period for an eligible Financial Ombudsman referral after Newbury’s final response.

Official complaints Newbury Building Society Complaints Policy

After opening this link:

  1. Choose post, branch, telephone or email.
  2. Explain the issue in chronological order.
  3. Include the relevant account or mortgage reference but not security passwords.
  4. State the outcome you want Newbury to consider.
  5. Keep copies of your complaint and all replies.
  6. If Newbury issues a final response you remain unhappy with, read the current Financial Ombudsman Service referral rules.

Common Newbury Building Society Mistakes to Avoid

Assuming myaccounts is savings-only Eligible mortgage customers can also view mortgage account information online and in the app.
Expecting immediate full access after registration Newbury posts a separate verification code before full online functionality is available.
Ignoring the nominated-account rule Online savings withdrawals rely on verified nominated bank-account information.
Trying to withdraw more than £50,000 online The general online limit is £50,000 and individual product limits can be lower.
Choosing Home Saver only for its mortgage bonus The account has regular-saving and withdrawal restrictions, and you should still compare the mortgage market independently.
Moving an ISA manually Use the formal ISA transfer process when preserving ISA status matters.
Visiting Head Office for routine banking Use one of the ten customer branches unless Head Office is specifically the correct destination.
Waiting to report payment difficulty Newbury encourages borrowers to contact the Payment Support Team as soon as problems are expected.

Before Opening a Newbury Savings Account

Check that the product is still accepting applications.
Check whether you must live in England or Wales.
Confirm minimum and maximum balance.
Check fixed, variable or notice-rate rules.
Read withdrawal restrictions.
Check online, branch and postal management options.
Check whether myaccounts registration is required.
Use a formal ISA transfer where necessary.
Confirm FSCS eligibility for larger balances.
Keep the Summary Box and terms that apply when you open the account.

Who Newbury Building Society May Suit

Newbury may be worth considering if

  • You value an independent mutual.
  • You live near its Berkshire, Hampshire or Oxfordshire branch network.
  • You want both app/online access and face-to-face service.
  • You want a first-home savings account linked to a potential member benefit.
  • You are considering Shared Ownership.
  • You need specialist self-build mortgage lending.

Compare other providers carefully if

  • Your only priority is the highest national savings rate.
  • You need a full everyday current account.
  • You require a nationwide branch network.
  • You need instant access to money held in a notice or fixed account.
  • Your property lies outside a specialist mortgage’s lending area.
  • A competing mortgage offers a better total cost after fees.

Related UK Building Society Guides

If you are comparing Newbury with other mutuals for digital savings, local branches, Cash ISAs or mortgages, these published guides cover different regional and national service models.

Cambridge Building Society: Savings, Mortgages & Account Guide Saffron Building Society: Savings, Mortgages & Online Services Yorkshire Building Society Login, Savings, Mortgages & Contact Leek Building Society: Savings, Mortgages & Online Services

Official Newbury Building Society Resources

Use the official page that directly controls your task. Rates, digital-service procedures, mortgage deals and branch arrangements can change after this guide is reviewed.

Newbury Official Website myaccounts Login Register for myaccounts myaccounts & Mobile App Mobile App Help All Savings Products Easy Access Savings Restricted Access Savings Fixed Rate Bonds Cash ISAs Home Saver Mortgages Shared Ownership Self-Build Mortgages Customer Help & Support Branch Finder Fraud & Online Security Complaints Policy

How This Newbury Building Society Guide Was Checked

myaccounts service and app features checked.
Registration and postal verification process checked.
Current SMS-code service alert checked.
Online withdrawal limits reviewed.
Current savings categories checked.
September 2026 savings rate examples checked.
Home Saver bonus conditions reviewed.
2026/27 ISA limits checked.
Shared Ownership lending reviewed.
Self-build criteria and GoGreen Reward checked.
Existing mortgage support reviewed.
Mortgage Payment Support number checked.
All 10 current branches verified.
Head-office contact details checked.
Fraud and complaint guidance reviewed.
Current £120,000 FSCS wording checked.
Published internal links checked.

Review date: 16 September 2026. Interest rates, mortgage products and service alerts are intentionally treated as time-sensitive information rather than permanent facts.

Independent Financial Information Notice

Building-society.org is an independent informational website. It is not Newbury Building Society, the Financial Conduct Authority, Prudential Regulation Authority, Financial Services Compensation Scheme or Financial Ombudsman Service.

This website cannot access a Newbury savings or mortgage account, verify your identity, move money, reset myaccounts security, approve borrowing or provide personalised financial advice.

Verify before acting: savings rates, mortgage rates, ISA rules, product availability, online limits, branch hours and service procedures can change. Use the current official product or service page before making an important financial decision.

Newbury Building Society FAQs

1. What is Newbury Building Society’s official online account service?

Newbury’s online account service is called myaccounts. Registered customers can use it to view eligible savings accounts and, for mortgage customers, selected mortgage information. Newbury also offers a myaccounts mobile app.

2. What can I see in my Newbury mortgage account online?

Newbury says eligible mortgage customers can view information including mortgage balance, remaining term, repayment type, interest rate and payments made through myaccounts and the mobile app.

3. What is Newbury Building Society’s phone number?

The main Newbury Building Society telephone number is 01635 555700. For myaccounts savings support, Newbury currently publishes 0800 988 4857.

4. How many Newbury Building Society branches are there?

Newbury currently lists ten branches across Berkshire, Hampshire and Oxfordshire: Abingdon, Alton, Andover, Basingstoke, Didcot, Hungerford, Newbury, Thatcham, Winchester and Wokingham.

5. How much can I withdraw through Newbury myaccounts?

Newbury’s general myaccounts guidance currently states a maximum online withdrawal of £50,000 to a nominated account, except where an individual savings product has a lower limit or does not permit the withdrawal.

6. What is the Newbury Home Saver mortgage bonus?

Newbury currently offers qualifying first-time-buyer Home Saver customers a £500 cash bonus when they complete an eligible new residential mortgage with the Society. Holding period, minimum savings, application-channel and other conditions apply.

7. Does Newbury Building Society offer Shared Ownership mortgages?

Yes. Newbury currently offers Shared Ownership mortgages and says eligible borrowers can borrow up to 95% of the share being purchased, subject to its lending and scheme criteria.

8. Does Newbury Building Society accept ISA transfers?

Yes. Newbury accepts eligible ISA and Junior ISA transfers into qualifying accounts, subject to the product’s balance limits and terms. Use the formal ISA transfer process rather than withdrawing the money yourself when preserving ISA status matters.

9. Who do I call if I am struggling to pay my Newbury mortgage?

Newbury currently publishes 01635 555588 for its Mortgage Payment Support Team. Contact the team as soon as you think you may have difficulty making future payments rather than waiting for arrears to build.

10. Is Building-society.org the official Newbury Building Society website?

No. Building-society.org is an independent informational website. Newbury Building Society’s official website is newbury.co.uk. Use the official website and myaccounts service for applications, transactions and personal account information.

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