Editorial Policy
Our editorial policy explains how we write helpful UK building society guides without acting as a financial adviser or official representative.
Our editorial promise
building-society.org/ exists to make UK building society information easier to understand. Our articles are written for everyday users who may need to check a building society's official website, branch information, contact route, savings page, mortgage support page, complaints process, accessibility information or regulatory status.
We aim to keep pages practical, transparent and easy to verify. We avoid hype, fake urgency, hidden sales language and unsupported claims.
Official-source first
Where possible, our pages point users toward official building society websites, FCA records, PRA-regulated firm information, FSCS guidance, and trusted UK regulatory sources.
Manual checking
Our content team reviews public links, phone numbers, addresses, maps, support details, branch information and customer-service routes before adding or refreshing a guide.
Information only
We explain how to find and verify information. We do not provide personal financial advice, mortgage advice, savings recommendations, or regulated financial services.
Editorial standards we follow
- Write in plain English. We explain terms clearly and avoid unnecessary financial jargon.
- Use official sources first. We prioritise official building society websites, FCA records, PRA references, FSCS guidance and other recognised UK sources.
- Separate information from advice. We do not tell users which mortgage, savings account, ISA, bond or financial product to choose.
- Make user safety visible. We remind users to verify the official website, avoid suspicious links and use secure contact routes for account matters.
- Review pages manually. Our content team and editorial staff check important details before publication and during refreshes.
What we do not publish
We do not publish personalised mortgage advice, savings advice, investment advice, credit advice, debt advice, tax advice, legal advice or recommendations that tell a user what product to buy.
We also avoid publishing unverified rumours, unofficial phone numbers, copied third-party descriptions, scraped financial promotions, or content that could mislead users about our relationship with a building society.
How we handle sensitive financial topics
When a topic touches savings, mortgage rates, fees, arrears, complaints, compensation protection, scams or eligibility, we add extra caution. These pages are informational only. Users should confirm final details with the official building society, a regulated adviser, the FCA Register, FSCS, or another official source.